Program Manager, External Fulfilment

Bachelor's degree; 3+ years of experience in operations, logistics, retail and/or consulting, with a history of owning/ driving results
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously
- Experience problem solving, including the ability to recognize non-obvious patterns
- Strong written and verbal communication skills where statements are high-impact, relevantly pitched for the audience, and frugal on time
- Familiarity conversing with, and the work style of, technical development teams

Job summary
Are you an Owner and a Builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with technology and product / engineering teams to enhance the customer experience? This is an opportunity to join an early-stage team in Amazon to launch and scale multiple new programs for Selling Partners in Australia. Our team is looking for a Program Manager to play an integral role in building, adopting, engaging and scaling these innovative programs for Selling Partners in Australia to improve both Customer and Seller experience.

**In this role, you will**:

- Manage seller and carrier relationships by championing the seller’s needs at Amazon while working backwards from customers.
- Build strong communication channels at all levels of the organization, set proper expectations, and provide clear status communications.
- Manage and drive the growth of the seller’s business
- Design and implement SOPs to improve both seller and customer experience
- Lead key projects in improving delivery experience including but not limited to speed, alternative delivery options and cost optimization
- Conduct deep dive analysis and provide routine executive-level reporting
- Publish recommendations and action plans based on data.
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Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.
Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Strong data analysis skills - Ability to produce, interpret and draw conclusions from data
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
- Business case decision-making, complex problem-solving capabilities and attention to detail
- Excellent communication skills with the ability to communicate and influence effectively at all levels
- Team player who can facilitate successful project work, operating to deadlines
- Proven track record of delivering projects within scope, time, budget and quality
- Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.