Hotel Front Office Manager

**A New Year brings fresh starts, new opportunities and exciting changes.**

**In saying this, last year we decided to close the chapter on our search in finding love. aahhh sorry we mean, our Front Office Manager, for a few reasons. The main being is that at the Hotel Grand Chancellor we pride ourselves on finding unique individuals who will bring something different to our company. Another is that we seek individuals who are energised, who challenge the norm of “it’s always been done this way” and who are not afraid to fail by thinking outside the box. We just couldn’t find the right person in our search and we are hoping the right person for us is out there.somewheresomeone who is searching for love. Haha just kidding But seriously, if you love the industry and you want somewhere you can shine then this may be the opportunity you are looking for in the New Year.**

**Due to an internal promotion, we have the rare opportunity available for a Front Office Manager to join our incredible team As our previous FOM is still with us, he is more than happy to pass on his knowledge, experience, tips and tricks to give you a head start**

We are committed to our team members and believe our team members are our greatest asset. We are seeking a leader who is committed, dedicated and organised with outstanding leadership skills to ensure the success of all Front Office operations.

**About you**:

- Passionate about achieving an above standard level of guest satisfaction.
- Exceptional and proven leadership skills (Heads-up.... we will be asking you how you have achieved this in your previous positions during your interview process).
- Proven outstanding organisational skills.
- Excellent written and verbal communication skills.
- Extensive experience in Front Office.
- An inspirational, motivated and positive attitude.
- Relevant local experience and full working rights.

**Your responsibilities however, not limited to**:

- Management of all front office team members including, providing support to ensure the most successful onboarding experience, provide continuous support and training to keep your team engaged and motivated.
- Ensure that all team members are aware of all current hotel policies and procedures.
- Successful implementation of practices to retain and attract a high functioning team culture.
- Manage and handle all guest feedback in an efficient and courteous manner and follow through to make sure they are resolved above a satisfactory level.
- Ensure all team members guest service is above satisfactory to ensure our guests are receiving consistent and exceptional service.
- Ensure all departments SOP’s, checklists are up to date and adhered to.
- Ensure all key performance indicators including revenue generation (Average Room Rate, Occupancy), Expense (Per Available Room, Per Occupied Room, Percentage %), Labour cost per operating department, budget profit targets are achieved.
- Review all financial reports including, flash reports, adjustments, voids, reversals, discrepancy reports are actioned and followed up.

**What you will receive from us**:

- Exceptional industry leaders who will value your hard work and commitment.
- Ongoing training and support.
- Create opportunities for career development.
- Competitive salary with great work perks.
- Staff meals whilst on shift.
- Staff car parking.
- Food & Beverage discounts.
- Accommodation discount.
- Uniform and dry cleaning of business suits used for work.
- Reimbursement for mobile phone.

This position is being offered on a permanent full-time basis. Let us know why you believe you will be the right fit by submitting your cover letter and resume.

Your interest will be treated in the strictest of confidence. For any confidential conversations please contact our Human Resources Manager directly on 08 8237 3818.