Assistant Manager, Perth Wa

**Req ID**: 82227
**Department**: Small to Medium Enterprise Banking WA/SA/NT
**Division**: Australia Commercial
**Location**: Perth
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As an Assistant Manager in SME Perth and Inner WA, you’ll play a key role in helping to acquire, grow and retain a quality portfolio of customers. Your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Level 5/240 St Georges Tce, Perth WA 6000
**Work Hours**: Full-time
What will your day look like?
As an Assistant Manager, you will also have the opportunity to:
Maintain a well-managed portfolio compliant with all relevant policies and procedures
Maintain control of workflows across all compliance and customer fulfilment process
Proactively develop and maintain a detailed understanding of customer business and financial needs
Provide solution towards account maintenance and simple customer requests
Support the Relationship Manager with management of a portfolio of SME customers
Collaborate with Product Partners and other stakeholders to fulfil customers’ needs
Engage specialist teams when required
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
**Relationship Management**: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
**Portfolio Management**: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
**Customer Solutioning**: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
**Fulfilment**: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
Support credit approval activities with emerging proficiency in credit assessment and management
**Data Interpretation**: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
06/12/2024, 11.59pm, (Melbourne Australia)