Client Relations and Intake Assistant

**The opportunity**

**Disability Connect Victoria** (DCV) have an exciting opportunity for an immediate start, for the right person, to join our energetic and supportive team based at our Head Office in Warragul. At the heart of **DCV**, we are an organisation that upholds the values of Integrity, Inclusiveness, Respect, Wellbeing and Passion for all our clients, stakeholders, and employees. When you work for DCV your hard work is recognised and rewarded.

**About DCV**

**DCV** provides a broad range of NDIS and TAC (Transport Accident Commission) person-centred services, delivered by our large team of experienced support workers. DCV’s services are provided in people’s own homes and in the community, to people living with disability or mental health conditions, or requiring support with their rehabilitation and therapy programs, across the entire Eastern half of Victoria.

**About this role**:
We are seeking a team member who has functional and practical knowledge of the NDIS platform as you will be required to liaise with NDIS participants and stakeholders.

You will require excellent time management and administrative skills, with a proven record in meeting performance targets as working autonomously fundamental to this role.

**The expectation of intake assistance consists of the following process**:

- This role is responsible for the intake of new clients.
- First point of contact within 24hrs from when intake request has been received.
- Arranging the Intake meeting with client or representative.
- Completing intake documentation with client or representative.
- Completing a thorough Risk Assessment with client or representative.
- Compile relevant documentation for the client e.g. behaviour support plans/ epilepsy/ asthma to ensure correct supports are put into place that meet the client’s needs.
- All collated information is provided to the Coordinator who will finalise the onboarding process.

**To be considered for this opportunity you will have**:

- Clear understanding of NDIS, TAC and WorkSafe regulations.
- Minimum Certificate IV in Disability, mental health or other qualification relevant to the field of human services.
- Minimum 3 years’ experience empowering and supporting people with disability and/or mental health experience utilizing the NDIS portal.
- Have a passion for supporting individuals and families able to follow direction and adapt to change.
- Work within Disability Connects’ Values and Mission.
- The ability to work under pressure good time-management skills.
- Work within a person-centred framework.
- Well-developed interpersonal and communication skills, both written and verbal.

**Requirements**:

- NDIS Screening Check
- NDIS Orientation Module
- First Aid and CPR
- Drivers Licence
- COVID Infection Control Module
- Working with Children’s Check
- Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident)

**In return we offer**:

- Tools of the trade - e.g., laptop, phone, and access to DCV intranet and apps
- Flexible working environment, Employee Assistance Program and a Culture that encourages personal and professional development
- Supportive team environment within a Values driven organisation
- Competitive salary, access to company vehicle, rewards, and recognition

The role is full-time, Monday to Friday, 8:30am to 5pm (start and end times may be negotiated for the right person). If you believe you are the right person for DCV and this position, please forward your **resume** and a **cover letter** _briefly_ outlining your skills, experience, and qualifications.

Schedule:

- Monday to Friday