Executive Lounge

5 days ago

The Rocks, Australia Shangri-La Hotels Full time

Shangri-La Sydney is looking for Purser within our Horizon Club. To provide guest service, handles the set up of daily Horizon Club reservations, check-in and checkout of guests, food and beverage service, as well as clearing dishes and maintaining a tidy Lounge and pantry area.

Horizon Club is the Executive Lounge at Shangri-La, where guests can enjoy our unique spirit of hospitality, a feeling being at a home away from home. Benefits include bespoke holiday and business travel planning, as well as a selection of amenities and services to match guests' individual needs.

**About the Role**:

- Maintain maximum Horizon Club presence and exposure; establish and preserve a friendly yet professional relationship with hotel patrons.
- Prepares arrival and ensures a smooth check-in and escort to guest room or lift as a minimum.
- Informs relevant staff of any special requirements.
- Obtains departure details from guests and updates relevant information in the computer.
- Assist with general guest enquires.
- Perform other duties as assigned by Service Manager - Horizon Club, Service Leader and Front Office Management.

**About You**:

- Previous exposure in an Executive Club Lounge
- Previously worked in Front Office and understands the check-in/check-out process
- Experience in OPERA
- Excellent written & verbal communication
- Proven ability to work under pressure - unsupervised
- Available on a full time capacity for a 7 day-rotating roster
- Must have full working rights in Australia
- Must have RSA certification

**What we Offer**:
As a company, Shangri-La Hotels and Resorts provides its colleagues a horizon of opportunities. With 104 properties across the globe and a strong company culture, that focuses on the development of its people, Shangri-La can offer the career growth and progression you're looking for in the industry.

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