Guest Experience Expert

2 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**25026364
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert - Bell to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

- Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure
- Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
- Assist the Concierge team in general operational tasks whilst supporting other front office associates
- Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
- Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
- Plan and execute team building activities for associates, creating a people-first environment and enhancing their overall wellbeing
- Ensure all guest’s requirements and requests are anticipated and completed in a timely manner
- Be the main point of contact for all external & internal clients for the department
- Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner

About You:

- A current driver’s license
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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