Swim School Manager

Rackley Swimming, part of City Venue Management, are seeking a highly motivated and experienced Swim School Manager to lead and grow our thriving program at **North Lakes Aquatic Centre**, in Moreton Bay. This full-time role offers a unique opportunity to manage one of CVM’s largest programmes, working within a supportive and industry leading organisation.

**About City Venue Management**:
City Venue Management is a facility management company operating Aquatic Centres & Health Clubs from the Gold Coast through to the Sunshine Coast, as far West as Toowoomba and also in New South Wales. We currently operate 39 sites across Queensland and New South Wales, as we continue to grow and develop with each passing day. Our purpose is**_ ‘creating experiences that delight and engage’_**.

At City Venue Management, our vision is to attract the right people for our business. We are committed to helping every team member to be their best self by investing in their development and rewarding their commitment.

**About the Role**:
The Swim School Manager will oversee the daily operations of the entire facility, including program delivery, team management, providing excellent customer service, and overseeing financial matters. Key responsibilities include:

- **
Program Management**:Oversee the delivery of high-quality swim lessons for all age groups and skill levels, from babies to squad-ready swimmers.
- ** Team Leadership & Management**: Lead, motivate, and mentor a team of swim instructors to ensure consistency in teaching quality and a positive learning environment.
- ** Community Focus**: Build and maintain strong relationships with the staff, community, parents, and children
- ** Customer Relations**:Build and maintain strong relationships with students, parents, and the wider community; providing exceptional customer service.
- ** Business Development**: Actively seek opportunities to expand swim school offerings, promote swim teaching services, and seek new opportunities
- ** Financial Management**: Manage the swim school's budget, track key performance indicators, and report financial results to management.
- ** Facility Management**: Ensure the facility is maintained to the highest standards of cleanliness, safety, and operational efficiency. This includes overseeing maintenance and scheduling.
- ** Compliance**:Adhere to all relevant policies and procedures, including child safety regulations.

**About You**:
You’ll be integral to fostering a vibrant, can-do culture, consistent with CVM’s Purpose, Truths and Leadership Fundamentals. We seek a highly motivated and results-oriented individual with:

- Passion for working with children in a fun and engaging environment.
- Proven experience in swim school management (ideally with experience working with diverse age groups).
- Excellent customer service and communication skills.
- Strong team leadership, management and interpersonal skills.
- Strong leadership, communication, and skills.
- Ability to manage multiple tasks effectively and meet deadlines.
- Commitment to delivering high-quality customer service.
- A proactive and solution-oriented approach to problem-solving.

**Essential Qualifications**:

- Swim Teaching Qualification (essential)
- Current First Aid, CPR, and Pool Lifeguard certifications (or willingness to obtain within a specified timeframe)
- Current Blue Card (Working with Children Check) or ability to obtain one prior to commencing employment.

**Our Culture: A Place to Thrive**

At City Venue Management (CVM), our success hinges on our people.Our purpose is**_ ‘creating experiences that delight and engage’_**. We're dedicated to fostering a diverse, inclusive, and supportive workplace where every team member feels valued, respected, empowered, and inspired to reach their full potential. We invest in our employees' development and reward their contributions.

We champion a culture built on fun, energy, collaboration, simplicity, maturity, and a commitment to lifelong learning. If you're motivated to make a difference and share these values, we encourage you to apply. We offer a collaborative and supportive learning environment where you can "Be You, Feel Good, and Keep Growing."

**Our Commitment to Safety**:
Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well-being of every person who visits our facilities. We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the leading independent child protection experts in our industry.