Learn to Swim Supervisor

PRIMARY DETAIL

Deliver high-quality in-water instruction to Learn to Swim members across a variety of ages and abilities, inspiring confidence and safety while contributing to the growth and success of our award-winning Learn to Swim program
- Appointment Type: Full Time, permanent (38 hours per week, weekdays plus one weekend day)
- Salary Package: Competitive, above-award salary + 12% superannuation
- Location: Macquarie University, North Ryde

The Role

This position has become available following an internal promotion, offering an exciting opportunity for a new team member to step into a supervisory role within our award-winning swim school.

Macquarie University Sport and Aquatic Centre (MUSAC) is proud to be recognised as _Swim School of the Year 2024_ by the Aquatic & Recreation Institute NSW (ARI NSW), named _Best Swim School 2024_ by Swim Coaches & Teachers Australia (SCTA), and featured in _Australasian Leisure Management_ for innovation and excellence in aquatic education.

In this role, you will:
- Provide high quality in-water learn to swim and water safety instruction consistent with MUSACs Learn to Swim program lesson and progression plans.- Supervise and ensure the smooth delivery of Learn to Swim lessons being conducted whilst maintaining a maximum level of customer service to parents and swimmers.- Identify and resolve complaints promptly, ensuring positive customer service outcomes.- Assist in identifying training needs for the Learn to Swim program, and provide coaching to Learn to Swim instructors to ensure skill levels are maintained at required standards.- Support initiatives that foster team cohesion and performance, such as recognition awards and strong communication.- Assist in the planning and delivery of other Learn to Swim program initiatives such as School Sport, Holiday Program water safety, and member retention activities.- Assist the Learn to Swim Coordinator with the general management of the program including rostering, timetabling, enquiries, and issue resolution appropriate to this role.- Comply with relevant EEO and WHS regulations.- Perform any other duties as required and appropriate for this classification.

ABOUT YOU

You have a customer centric mindset combined with a passion for swimming and teaching. You have the ability to work well in a team environment, as well as initiative to work independently.

In addition, you meet the following selection criteria:
- Experience teaching Learn to Swim (LTS) and water safety across all levels and age groups.- Strong planning and organising skills, ideally including swim programming.- Excellent written and verbal communication, with proven customer service and problem-solving ability.- Ability to problem solve quickly and constructively.- Enthusiasm, energy, and a genuine passion for teaching swimming to children.- Supervisory experience (desirable).

Regulatory requirements:
- AUSTSWIM or Swim Australia Teacher of Swimming and Water Safety- First Aid Certificate with CPR- Working with Children Check- Criminal history check- AUSTSWIM or Swim Australia Teacher of Infants and Preschool is desirable, but not mandatory.- Work hours will vary from time to time to accommodate business needs. Must be available to work weekdays and weekends.
- Applicants must be legally entitled to work in Australia._

HOW TO APPLY

BENEFITS OF WORKING WITH US- Competitive Salary with 12% Superannuation- Complementary Macquarie University Sport & Aquatic Centre gym access- Ongoing education and professional development opportunities- Access to our staff wellbeing program and staff support services- Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities- Access to discounted corporate health insurance and employee flu shot program- Full access to the University’s Library- Bonus discounts and reward points at Campus Life outlets- Salary sacrifice options

For role-specific enquiries, please contact Sunny Fung (Aquatic Programs Manager) at


Applications Close: Sunday 14 September 2025 at 11:59 p.m. (AEST)

Applications Close:
14/09/2025 11:59 PM

A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our

Diversity, Inclusion and Belonging Framework


Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.