Service Coordinator

4 days ago

Shellharbour, Australia PeopleIn Full time

Make a difference at work by working in the community services section
- Great career development opportunities within a national organisation
- A permanent, full-time position in Shellharbour - forget the commute to Sydney

**About The Role**
Based at our Shellharbour office, you will be an integral part of a dynamic team of customer service professionals delivering an outstanding experience for our customers.

In the role you will be responsible for the following:

- Allocating rosters and ad hoc shifts to a dedicated workforce
- Managing customer expectations
- Coordinating staff by phone, across the country
- Creating a positive experience for customers

**What you need to succeed**
To be successful in this role you will have proven experience working in a fast-paced position within a similar customer service setting and will possess the following:

- A positive ‘can-do’ attitude
- Have a strong work ethic and a professional phone manner
- Ability to build effective working relationships
- Highly organised, with the ability to prioritise and delegate tasks
- Excellent written and verbal communication skills
- Capability and willingness to learn new systems and processes

Experience in an allocation or scheduling role along with exposure to community-based/aged care service coordination or similar will be highly regarded.

**Who are Edmen?**
At Edmen, we believe there is a better way to provide staffing solutions to the Disability, Youth and Aged Care sectors. We are obsessively passionate about OUR PEOPLE who are our greatest asset.

We don’t think we are ‘just an agency’, we are leaders in the Staffing solutions space with an appetite for continued growth and most importantly, better outcomes for our community.

Community service providers have the biggest impact when they can focus on what matters most - delivering excellent person-centred support. So, it’s our mission is to build, develop, and encourage our people to give the best support in our community.

**What can we offer you?**
- The chance to develop your experience in a national organisation
- A supportive, team-based culture
- Exposure to the growing Community Services Sector
- A Shellharbour based role - no need to travel to Sydney
- Competitive salary plus superannuation

A full induction, training, and career development plan will equip you to perform in this very rewarding role.

**How to apply

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