Support Coordinator Ndis

To provide Coordination for the National Disability Insurance Scheme (NDIS) to assist with clients to ensure a mix of supports are utilized to increase capacity to maintain relationships, manage service delivery tasks and enable them to live more independently at home and in the community.
- Be a key point of contact for new referrals (electronic, phone and face to face from other agencies)
- Develop, implement and facilitate a streamlined introduction process for the intake of new clients
- Keep up to date with relevant legislation and sector information changes
- Schedule and facilitate planning meetings with participants and their families, carers, guardians and advocates to gain a clear understanding of the preferred supports to deliver against individual plan goals to achieve optimum outcomes
- Assist participants to understand service options and to make decisions in relation to preferred options
- Ensure that choice and control are the primary drivers when assisting participants to develop and select service options that will lead toward the achievement of their NDIS plan outcomes
- Link participants to service providers, and support participants to establish service agreements with selected providers
- In relation to Relative Care participants, establish service agreements and schedules of support in accordance with NDIS plans. Ensure they are signed and uploaded to the Client Management System
- Ensure each participant is provided with a service agreement prior to the provision of any support coordination, or community support and the Participant is fully informed about its contents and has signed it as part of the engagement process
- Deliver Coordination of Supports for NDIS clients by assessing, advising and supporting opportunities for community engagement across service providers that are suited to participants needs
- In relation to Relative Care participants, ensure budgets and services are delivered within the NDIS plan budget parameters
- Complete service bookings on NDIS portal and claiming on Proda for relevant participants
- Ensure service bookings are correct and funding captured for relevant participant services
- On-call/after hours relief as required
- At times, provide administrative and organisational support to ensure the smooth efficient daily operations of the office

**Planning and reporting**
- Maintain a record of the NDIS plan commencement dates in order to effectively plan renewal activities
- Ensure all NDIS Commission quality and safeguards are met
- Maintain a database of mainstream, disability, specialist and community support options
- Manage client budgets in consultation with carers and relevant departments
- Traccs reporting
- Submit monthly report to Office Manager

**Stakeholder Engagement**
- Develop and maintain strong working relationships with referral agencies and other relevant community organisation teams to increase positive outcomes for all members of the community
- Liaise effectively with participants and their families, carers, guardians and advocates, other service providers and the wider community
- Contribute to an organisational culture that is positive, effective and supportive

**Education and Experience**
- Diploma in Individual Support (Disability or Community); Case Management or similar and/or relevant industry experience or working towards
- Demonstrated knowledge of NSW Disability Services Standards and NDIS
- Demonstrated industry knowledge and experience in the disability sector
- Demonstrated understanding of relevant legislation and quality standards
- High level of interpersonal, written and verbal communication skills
- An understanding of the impact of disability and an ability to access specialist skills and resources to support clients with complex support needs
- Experience in interpreting NDIS plans and budgets and ability to recommend service options within the parameters of the plan and budget.
- Ability to assess risk in the context of service delivery to a diverse range of clients, in a diverse range of settings, and the ability to implement risk mitigation strategies
- Ability to recognise opportunities for process improvement, and to propose and subsequently implement approved changes to process
- Demonstrated understanding of the NDIS, associated funding guidelines and of the Disability Service Standards
- Exceptional customer service skills
- Good numeracy skills
- Accurate keyboard skills
- Knowledge of office management systems and procedures
- Knowledge of administrative procedures
- A current driver’s licence
- Cleared, or ability to gain, a Working with Children Check, National Criminal History Check and NDIS Workers Screening Check.

**Key Competencies**
- Organisational and planning
- Time management skills and the ability to prioritise work
- Data management
- Attention to detail and accuracy
- Problem-solving
- Adaptability
- Customer service orientation
- Team work
- Communication skills - verbal and written