Operations Manager

7 days ago

Bella Vista, Australia ANC Delivers Full time

Spark the change you want by joining a leading, national organisation
- Draw on previous experience to deliver exceptional Customer outcomes
- Be part of a forward-thinking, growth focused organisation

ANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers.

Our purpose is **to unlock the full potential of a purchase by fulfilling the promise to the customer**. We do this by being the best at integrated last mile delivery for mixed and complex freight where value is created through exceptional customer outcomes.
- We love our clients but obsess over our customers
- We commit to enhancing brand value, customer sales and reputation
- We are an extension of our client’s brands, ensuring the customer experience is positive

**Why Join ANC?**
- Be part of a forward-thinking, growth focused organisation shaping the future of last-mile delivery
- Opportunity to lead a dedicated team and make a significant impact to the organisation
- Join us in redefining the last mile delivery experience

**The Opportunity**

We are seeking a highly skilled Operations Manager to lead our delivery experience and allocation team on a national level. In this role, you will ensure smooth execution of daily delivery operations, optimise resource allocation, and uphold the highest standards of service. This position requires a proactive leader who thrives in a fast-paced, time-sensitive environment and is truly passionate about customer centricity.

**Key Responsibilities**
- Oversee the Allocation team responsible for optimising routes, meeting delivery deadlines/ outcomes, and relevant KPI’s
- Implement strategies to improve operational efficiency and customer satisfaction
- Lead the Delivery Experience processes and operations to identify and resolve challenges
- Manage the day to day financials including but not limited to resourcing requirements, utilisation, workforce planning
- Collaborate with cross-functional teams to improve processes and deliver exceptional customer outcomes
- Responsible for developing and improving the tools and processes for the Delivery Experience team to drive increased performance and KPI outcomes
- Ensure that the Allocation team and the Delivery Experience team are focused on and keep the customer front of mind in everything that they do
- Everyone at ANC is responsible for safety. You will work with our Delivery Professionals and operations team to ensure our robust initiatives are being executed to focus on and continue to improve Safety & Wellbeing.

**We’re excited about You because you possess**
- Demonstrated experience (5-10 years) in a similar industry and /or an operational leadership role
- Strong analytical and problem-solving skills
- Excellent leadership and team management experience
- Familiarity with route optimisation tools and delivery management systems
- Demonstrated ability in managing and mentoring a medium sized, geographically dispersed and diverse operational team
- Demonstrated ability to build positive relationships, improve team engagement levels
- Flexible and adaptable attitude for our diverse environment

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