Operational Manager Clinical Services

Posted: 09/05/2025

Closing Date: 07/06/2025

Job Type: 1. Permanent - Full Time

Location: Bella Vista

Job Category: Care Operations

This is a fantastic opportunity to hold an instrumental role in Care Connect’s ability to deliver exceptional care in our current suite of services, as well as overseeing our move into selected new clinical services and programs.

**About us**

An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people’s quality of life each and every day. _You can be part of it._

**About the role**

Reporting to the General Manager Client Services, the Operational Manager Clinical Services is responsible for overseeing and supporting the clinical operations of the care and clinical services provided by Care Connect. This role ensures that all care delivery meets the highest standards of quality and regulatory compliance, supporting both clinical staff and clients to optimise health outcomes.

Adopting both a strategic and ‘hands-on’ approach, the Operational Manager Clinical Services will collaborate with multidisciplinary teams to maintain excellence in person-centred care, lead clinical and non-clinical staff development, and ensure adherence to best practices, policies, and regulatory requirements.
- This position can be based at either our Abbotsford, Vic or Bella Vista, NSW sites._

The key aspects of this role will include:

- Clinical leadership
- Quality assurance
- Maintaining awareness of contemporary clinical practice in community & primary health
- Client care
- Compliance and documentation
- Interdisciplinary collaboration
- Clinical risk management
- Stakeholder engagement

**About You**

An experienced & qualified clinical leader with demonstrated success in delivering outstanding care outcomes in aged, community or primary health care, you will work well with ambiguity at both strategic and operational levels.

You will bring extensive knowledge of the community and aged care regulatory and funding environment and possess the ability to implement well-planned and effective improvement initiatives across multiple teams, roles and states.

An authentic and highly collaborative leader, your innovative yet pragmatic leadership approach, effective interpersonal skills and stakeholder management abilities will help you make a success of this role. You will also have familiarity with industrial instruments that relate to the clinical workforce, along with excellent computer literacy and time management skills.

Most importantly, you share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

**What’s in it for you?....**

The Operational Manager Clinical Services role is a fantastic opportunity for an energetic, self-motivated leader to help build a new clinical service-offering/department from the ground up. You will use your expertise to deliver insight and have input into all aspects of the organisation’s service delivery.

We offer a competitive salary package & as a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging - increasing your take-home pay We value your work/life balance with a flexible working environment, a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

**How to Apply