Squad Manager
1 week ago
As a squad manager, your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills), the management of the members of your team and direct ownership of the accounts under your team specifically around growth and value provided to the client.
As a squad manager, your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills), the management of the members of your team and direct ownership of the accounts under your team specifically around growth and value provided to the client.
**Each squad will consist of the following**:
- 8-10 direct reports (4 or 5 Analyst/Support pairs)
- 8-10 million in annual revenue
- 20-30 accounts
**Prerequisite**:
- Must be a Senior or Principal Analyst or have 2 years’ experience managing a team
- Must successfully complete the interview process with leadership
**Key Responsibilities**:
People Management (50%):
- Act as a mentor and grow the more junior Support/Analyst members on your squad
- Conduct a 1:1 meeting each month for all members of your team (Support, Analyst, Tech Specialists)
- Requires a comprehensive understanding of the members of your team (technical and soft skills) to effectively assign appropriate projects and accounts
- Responsible for reviews of all team members 1-2 times per year
Business Operations (50%):
- Understand the status and health of accounts on your team with a focus on the top 15 (largest ACV) and those that renew within the fiscal year
- Hold weekly account reviews for your team pairs and provide updates and escalation of account issues
- Attend meetings with internal teams to track and drive client maturity and strengthen relationships with AEs/CSMs/RDs/SEs
- Assist in onboarding new hires to your team and the shadowing program
- Assist in new hire “Analyst” training, mock deliverables and customer facing deliverables (~6 hours per month)
- Attend and provide direction on initial customer calls with new pairs to help with difficult questions and engagement focus to ensure a good start.
- Assist and work with your manager on capacity planning for your squad
- Work collaboratively with data science team, squad managers, PM team, and training team to communicate potential improvement to internal tooling, processes, and training
- Assign the appropriate resources on your team to assist with POC’s
Growth/Stretch goals:
- Provide and report on key metrics: value, growth/consumption, customer maturity, etc.
**Qualifications**:
Business Operations Skills**:
- Prioritize tasks for yourself and your team
- Communicate effectively with your team and with leadership
- Possess strong analytical abilities (solve complex problems)
- Understand expectations around deliverables
- Understand DEM capabilities within the Dynatrace product
- Strong awareness of where to direct Analysts/Support to obtain answers to complex questions
- Share clear messages and make complex ideas easy to understand for everyone
People Management Skills**:
- Build a work culture of mutual trust
- Focus on employee strengths/potential and help develop careers
- Communicate honestly and clearly with empathy
- Communicate employee appreciation - take time to recognize
- Be open to new ideas and practice compassion
- Take interest and help guide your employees in their career path to facilitate team growth
**Additional Information**:
**What's in it for you?**
- A **one-product software company** creating real value for the largest enterprises and millions of end customers globally, striving for **a world where software works perfectly**.
- Working with the **latest technologies** and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Working models that offer you the flexibility you need, **ranging from** **full remote options** **to** **hybrid** **ones** combining home and in-office work.
- A team that thinks outside the box, welcomes unconventional ideas, and **pushes boundaries**.
- An environment that fosters innovation, enables creative collaboration, and **allows you to grow**.
- A globally unique and **tailor-made career development program** recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A **truly international mindset** that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- Attractive compensation packages and stock purchase options with **numerous benefits and advantages**.
**Discover more perks & benefits**:
**Company Description**:
===
-
Sport Turf Management Apprentice
2 weeks ago
Sydney, Australia Squad Full time**Sports Turf Management Apprentice** Benefits for you! - Fantastic Opportunity - Be apart of a community club - Ongoing mentoring and support throughout your apprenticeship The Role This role comes with a plenty of variety and the chance to get highly sought after experience. Your responsibilities will include but are not limited to; - Install irrigation...
-
Early Childcare Teacher
3 days ago
Sydney, Australia Squad Full time**Early Childcare Teacher - Orange** Benefits for you! - Support and Mentoring - Flexibility - Based In Orange The Role This role comes with a plenty of variety and the chance to get highly sought after experience. Your responsibilities will include but are not limited to; - Plan for the long, short-term and spontaneous needs of the children using...
-
Early Childcare Educator
3 days ago
Sydney, Australia Squad Full time**Early Childcare Educator - Orange** Benefits for you! - Support and Mentoring - Flexibility - Based In Orange The Role This role comes with a plenty of variety and the chance to get highly sought after experience. Your responsibilities will include but are not limited to; - Plan for the long, short-term and spontaneous needs of the children using...
-
IT Manager
2 weeks ago
Sydney, Australia Rabobank Full timeRabobank Australia and New Zealand Group is a part of the international Rabobank Group, the world’s leading specialist in food and agribusiness banking. We are structured as a cooperative. Our purpose is clear: we enable our clients to feed the world sustainably. True to our cooperative origins, our focus lies with our clients and our employees, not...
-
Squad Coach
2 weeks ago
Council of the City of Sydney, Australia Belgravia Health and Leisure Group Pty Ltd Full timeNSW, Gunyama Park Aquatic and Recreation Centre - Zetland 2017 - Great career paths and development with an entrepreneurial organisation - Free facility access - Enjoy a great work / life balance with mornings, evenings and weekend shifts This is a great opportunity for qualified coaches who enjoy swimming, love working with children, who want to teach the...
-
Product Manager, Steppay Momentum Squad
1 week ago
Sydney, Australia Commonwealth Bank of Australia Full timeProduct Manager, StepPay Momentum Squad - **You're** a passionate product professional, driven to deliver exceptional customer outcomes**: - **We've** transformed our ways of working to take our customer obsession to the next level**: - **Together we're delivering outstanding customer experiences, and having a lot of fun along the way** **Do work that...
-
Product Manager, Steppay Momentum Squad
2 weeks ago
Sydney, Australia Commonwealth Bank Full time**You’re **a passionate product professional, driven to deliver exceptional customer outcomes**: - **We’ve **transformed our ways of working to take our customer obsession to the next level**: - **Together we’re delivering outstanding customer experiences, and having a lot of fun along the way** **Do work that matters** Retail Banking Services...
-
Head Squad Coach
6 days ago
Sydney, Australia Belgravia Health & Leisure Group Pty Ltd Full time**NSW, City of Sydney Aquatic & Leisure Facilities - Sydney 2000** - Free club access - Enjoy a great work / life balance - Full time position Belgravia Leisure and City Of Sydney Aquatic Club are seeking a full time Head Swim Coach to provide support to the Director of Swimming with the view to achieving the best possible results at a Local Community, and...
-
(3 Days Left) Squad Coach
4 weeks ago
Sydney, Australia YMCA NSW Full timeOur Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those...
-
Cyber Remediation Squad Leader
2 weeks ago
Sydney, Australia Cuscal Full time**Be the inventor and enabler of our business** Where else will you get the chance to build products from scratch? Products that impact the lives of millions of people in the everyday. At Cuscal, our tech team are the hands and heart for what we do best. They’re the inventors, the creators, the enablers of our business. They turn ideas into reality. They...