Aps Level 3

**Job Reference Number **22-FMDIV-14656

**Classification **APS Level 3

**Job Title **Departmental Officer (Multiple positions)

**Division **Financial Management Division

**Branch **Corporate and Financial Services Branch

**Section **Several

**Location **Woden, ACT Perth, WA Darwin, NT

**Status **Ongoing & Non-ongoing

**Employment type **Full-time & Part-time

**Salary Range **$65,056 - $72,110

**Desirable Qualifications **Some positions may require the applicant to obtain and
maintain baseline security clearance.

**Contact Officer Name**:Christina Philipp
**Phone**:02 6289 7765

**Eligibility**
- To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made
- An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:

- Satisfactory completion of an Australian Federal Police criminal history check,

and where relevant a Working with Children and Vulnerable People Check.
- Completion of a medical declaration and pre-employment medical (where

required).
- Providing evidence of qualifications.

**Division Responsibilities**

Financial Management Division provides support to the Department of Health and Aged

Care through a range of financial and budget management services and advice, property

and asset management, payroll, and other corporate services, including shared services for

the Health Portfolio.

**Branch Responsibilities**

The Corporate and Financial Support Branch provides a range of essential corporate services

including financial services, payroll, and the department's Contact Centre, that enables the

effective operation of the department and portfolio. The branch also leads engagement on

the whole-of-Government Shared Services agenda and manages our corporate service

delivery to Portfolio Agencies.

**Section Responsibilities**

The Contact Centre section partners with program, policy, and corporate business areas to

answer community, health provider and employee enquiries about Health policy, programs,

and services through the Health Contact Centre. Every year more than 300,000 members of

to the community.

The Contact Centre also provides transaction processing services. The broader section

undertakes projects to improve the delivery of customer contact services across Health.

The Financial Services section provides accounts payable, accounts receivable, debt

management, vendor/customer management, financial systems support and reporting,

travel and credit card management, and financial help desk services for the Department and

several portfolio agencies.***

**Key Responsibilities**

As part of a team, you will be responsible for several tasks to support the Corporate and

Financial Services branch functions through financial processing and/or customer service

delivery activities.
- liaise with supervisors, colleagues, and stakeholders to investigate and resolve

complex enquiries***
- consistently provide outstanding customer service, and to display patience and

understanding towards customers
- contribute to service improvement activities on a regular basis
- navigate and maintain accurate record keeping in records management systems
- conduct quality assurance activities***
- provide on the job training and support for staff
- plan and coordinate daily tasks for a small team
- perform financial and transaction processing activities in the Department's financial

management systems.***

**Key Capabilities**

Our senior customer service officers are motivated by supporting and enabling their team to

provide excellent customer service. They have:

- the ability to establish and maintain positive relationships with stakeholders,

supervisors and colleagues through strong verbal and written communication skills
- well-developed organisational and prioritisation skills
- an ability to work autonomously, provide support and collaborate within a team to

achieve positive, timely and accurate results
- an ability to quickly learn and navigate new systems and information
- skills to research and problem-solve to resolve complex enquiries and problems
- an ability to understand, perform, solve problems, and improve service and process

improvements
- an ability to positively respond to change and be adaptable in a changing

environment.***

**Desirable Experience**
- experience in providing outstanding customer service
- basic IT knowledge and experience
- experience in financial processing or financial services activities, but not required
- leadership or supervision skills and experience, but not required.

the real potential to develop, the required skills, knowledge, experience and qualifications

to perform the role. These requirements are based on the information provided to you as

part of the job advertisement, in line with the APS Work Level Standards.

Applicants are required to provide a