Customer Dispatch Supervisor

Join a national leader in Australian Retail and Manufacturing
- Ongoing training & development to propel your career
- Corporate employee benefits | Supportive team environment

**THE OPPORTUNITY**

Are you a confident leader that loves helping customers? Well, this hybrid position is perfect for you Join our **Gepps Cross** retail store, managing the performance of a motivated customer service team to ensure that customers orders are ready for pick-up and loading on-time, every time.

This is an ongoing,**full-time** role, working across **Monday to Friday** with a **rotating Saturday** roster (with **loading rates** and potential for **overtime**).

**RESPONSIBILITIES**
- Supervise day-to-day operation of pick-up area, ensuring that team members complete duties efficiently and effectively.
- Greet and serving customers, ensuring that orders are ready for collection.
- Liaise with other internal and external stakeholders to efficiently and effectively resolve any concerns raised by the customer.
- Load customer vehicles according to the safety guidelines.
- Move stock and finished goods around the store and surrounding safely.
- Picking, packing and scanning stock ready for pick-up.
- Assist retail team with in-store duties as required.
- Report to Store Manager and HIS Operations Manager on pick-up related performance and activities.
- General housekeeping duties to ensure a tidy work environment.
- Strict adherence to critical safety rules & contributing to a safe working environment

**ABOUT YOU**
- Forklift license or willingness to obtain.
- Previous experience supervising a small team in either retail, dispatch, warehousing or related environments.
- Proven ability to provide solutions to enhance the customer's experience.
- Previous experience within customer service/inventory management.
- Highly organised with the ability to work in a fast-paced team environment as well as autonomously
- Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
- Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart

**REWARDS & BENEFITS**

Health & Wellbeing Support | Traineeship & Development Pathways | Career Development Opportunities | Support for Families | Recognition & Referral Programs | Team Member Discounts | EAP / Confidential Support Services

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**OUR EVP**

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

At Stratco, Safety is paramount, and we take every measure to ensure our team members** ‘Return Home Safe’.**

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.