Field Service Supervisor

6 days ago

Gepps Cross, Australia Cavpower Full time

Cavpower is the Caterpillar dealer for South Australia and Western NSW. For over 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.
- **Customer Service at an elite level**:

- **Located at Gepps Cross SA**:

- **On site parking**

We have an outstanding opportunity for a service driven individual to supervise the work of a team of field service technicians and ensure the product support provided to our customers represents outstanding value.

**Key responsibilities of the role**:

- Attend to customer enquiries, phone calls and walk ins;
- Determine scope of work and provide customer with an up-front estimate;
- Establish time line for required service / repairs;
- Keep the customer informed of the costs, status and any changes to the work;
- Allocate tasks to technicians to maximise labour resources;
- Ensure team members have clear direction on all daily activities;
- Manage workorders and timesheets;
- Assist with the ordering of parts and tools for each job;
- Monitor compliance to SHEQ requirements;
- Monitor warranty work to ensure repairs are carried out to Caterpillar guidelines;
- Provide technical assistance and diagnostic expertise as required to ensure jobs are finished in a timely manner.

**Skills and experience**:

- Relevant trade qualification;
- Leadership qualification or experience leading a small team;
- Effective communication skills both written and verbal;
- Sound influencing and negotiating skills;
- Ability to develop and maintain strong client relationships;
- Accurate with a high attention to detail;
- Current driver's licence;
- Familiarity with CAT and dealer systems an advantage.

**What you will get in return**:
In the short term your passion, skills and experience will be rewarded with an excellent remuneration package and training. In the longer term, your ambition and outstanding performance can be rewarded with career progression into more senior roles and broader career opportunities.

We’re growing. Grow with Us.

**Job Types**: Full-time, Permanent

Pay: $90,000.00 - $100,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Supervising: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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