House Manager

**About Us**:
DCC Industry Group is dedicated to enriching lives through our key divisions: Youth & Communities, Foster and Kinship Care, Workforce, Allied Health and Disability Services. Our goal is to provide services that empower individuals across all stages of life, supporting their well-being and personal growth in every aspect of their journey.

**About The Role**:
Reporting to the Case Manager, this role is focused on supporting the day-to-day program operations in the organisation and supporting youth workers to develop and improve practice and drive positive outcomes for the young people in our care. In this role with DCC Industry Group, you will work collegially with the Case Manager as you support and implement program structure and consistency. You will be an effective determined and creative leader that takes the opportunity to develop and support a residential program. This position will see you providing on the floor support to young people in the program each day, with one day allocated as your admin day.

Key responsibilities will include:

- Staff and program inductions for all new employees in residential programs
- Rostering of staff, ensuring over and under-utilisation is kept to a minimum
- Assist with recruitment and conduct interviews
- Developing weekly house planner and activity structures
- Communicate effectively, both verbally and in writing with all youth workers and Case Manager in a professional and timely manner
- Delivering care, support and guidance to our young people in a trauma-informed manner and identifying their needs.
- Up lining both client and stakeholder complaints and incidents promptly and in line with organisational requirements to the Case Manager.
- Complete grocery list and weekly shopping for the program
- Supporting staff through reflective supervision, guidance, and strategic long term goal setting, as well as training and coaching.
- Compile staff feedback and performance issues to Case Manager and provide Weekly Handover
- Supporting multiple programs in the absence of other House Managers.
- Any other duties as required (eg. Beds/nights)

**About You**:
**Availability**:
Must be able to do Monday to Friday, 8am to 4pm, including occasional on-call duties.

**What’s On Offer**:

- Permanent, full-time employment
- Set roster - Monday to Friday
- No use of a personal vehicle whilst on shift
- Career growth and progression
- Access to Employee Assistance Program
- Salary between $90,000 to $95,000 per annum plus super

**Qualifications / Requirements**:

- Minimum of Certificate IV or higher in Youth Work or Child, Youth and Family Intervention or similar
- 2+ years' experience in residential youth work with a strong knowledge of Child Protection and Out of Home Care is essential
- Strong time management and organisational skills
- Current Blue Card and LCS check
- Current Open/P2 Australian Driver's License
- Current First Aid and CPR, or willingness to obtain
- Proven experience in mentoring and developing staff

If this sounds like an opportunity for you, or should you have further questions or require more

**We’re serious about diversity and cultural inclusivity.** **Deadly Community Connections is an employer of equal opportunity and encourages people from a background of CALD, LGBTQIA+, women, and First Nations people to apply.**

Pay: $90,000.00 - $95,000.00 per year

**Education**:

- Certificate I - IV (required)

**Experience**:

- Residential youth work: 2 years (required)

Licence/Certification:

- Working with Children Check (QLD Paid Blue Card) (preferred)
- First Aid and CPR (preferred)
- LCS check or willing to obtain (preferred)
- Police check or willing to obtain (preferred)
- Australian Open or P2 licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person