Product Manager

**Work type**: Permanent Full time
**Location**: NSW- Sydney CBD
- **Outstanding opportunity to build and progress your career**:

- **Make your mark on this transformational piece of work**:

- **Help deepen the relationships with our white label partners**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as Product Manager.

The acquisition of Citigroup Australia’s consumer business supports NAB's strategic growth ambition for Personal Banking, helping the bank achieve its goals faster as it drives toward being Australia's best Personal Bank. NAB has mobilised an integration team, Project Edge, to support the transition of Citigroup Australia into NAB's Personal Banking Division and integration of both businesses.

The position is responsible for supporting the overall management of the Partnership. It will involve working closely with our partner, as well as with internal stakeholders, to execute product programs that will drive customer and revenue growth through acquisition, portfolio and retention activities. Adherence to a Controls Framework (including regulatory and contractual compliance) is an integral part of the role.

**Key responsibilities include**:
The role provides an opportunity to work across a diverse range of initiatives, with key responsibility for:

- Developing and managing the delivery of portfolio strategies and initiatives that support key profitability drivers, portfolio and revenue growth or reduction of expenses, including providing recommendations regarding CVP to ensure products are relevant and compelling for the target market. This will include regular competitor reviews and managing projects to introduce new products or make changes to existing products
- Support and execute relevant partnership and servicing communications to customers, primarily as related to projects, regulatory and scheme mandates. This may include preparing business/vendor briefs, data briefs, seeking approvals, execution and fulfilment
- Oversee Acquisition and Portfolio activity across various channels in order to meet financial and business objectives, including:

- acting as the liaison between the partner and internal teams, to ensure smooth campaign execution and Partner involvement
- guaranteeing all Credit Card material represents the product range accurately, including providing final approval of all customer-facing communications and acting as the partners brand guardian across the business
- Working in partnership with Digital Banking and Partner to:

- develop and evolve the online banking platforms and mobile app, driving customer engagement while leveraging the depth of customer loyalty to partner brands
- ensure that online content and notices remain accurate, including liaising with the partner to ensure content updates are made and any regulatory requirements met
- Work within Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality; ensure Partner receives regular and timely reporting on contractual metrics
- Manage the day to day interaction with Partner and act as liaison between Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction
- Ensure key stakeholders (e.g. Marketing, Finance, Digital Banking, Compliance and Delivery) are kept updated on Partner priorities

**What you will bring**:
This job is both enormously challenging and rewarding so you need loads of passion and drive, be customer-focused, and have excellent influencing and engagement capability. Resilient and flexible you demonstrate the following experience and knowledge:

- Previous experience managing positive and collaborative relationships with colleagues, vendors and partners
- A continuous improvement mindset with the ability to identify gaps and opportunities for improving business performance and/or customer experience while appropriately managing related risks
- Exceptional problem-solving skills with the ability to approach issues from multiple perspectives
- Experience in product management with a strong understanding of Cards and Payments
- Confidence with engagement, influencing, and negotiation skills
- Ability to multi-task under pressure, in a fast-paced environment
- Some exposure to working with digital products and platforms Experience within Banking and Financial Services is preferred

**If you think this role is the right fit for you, we invite you to apply.**

**Please note, you will require full working rights, either Permanent residency or citizenshi