Veterans' Home Care Assessment Agency Coordinator

2 days ago

Blackburn, Australia Benetas Full time

**Join our expanding team in Veterans' Home Care in a leading not-for-profit, values based organisation**:

- **Enjoy a supportive working environment and salary packaging benefits**:

- **Part time role with flexible working arrangements**

**What YOU do matters**
- Are you looking to do something that matters? At Benetas, you’ll be part of a diverse, engaging, and collaborative culture that is guided by our values of respect, responsibility, community, and spirit. Join us and make a difference
- We have an exciting opportunity for a Coordinator in the Veterans’ Home Care based in Blackburn. You will be part of our supportive team in Veterans’ Home Care in a part-time role.
- You’ll have the chance to work independently whilst being part of a trusted team of people, who provide high quality support to eligible members of the Veteran community whilst adhering to the Department of Veterans Affairs VHC Guidelines. You’ll also play a crucial role in enhancing our Veteran's experience through empathy, warmth, understanding, and kindness. You’ll engage in meaningful work where you have the opportunity to provide exceptional customer service.
- Don’t miss out on the opportunity to care for our 8,000 Veterans Every day, you will touch the lives of those you care for and their families. And, along the way cherish small moments and celebrate life stories.

**Your day to day activities include**:

- Conducting assessments and reviews, and formulating care plans based on sound clinical rationale while operating within the VHC guidelines.
- Provide service coordination to support and manage vulnerable or at-risk clients who may have complex personal, social, and/or medical situations
- Provide support and training for assessors, engage in team meetings and staff appraisals, and contribute to continuous improvement to support team and business development goals
- Handling inbound and outbound calls from Veterans, and their families/representatives, service providers, and the Department of Veterans Affairs
- Collaborating with service providers, GPs, welfare agencies, health professionals, DVA, or community organisations to achieve best outcomes for clients
- Advocate for clients, and their families, and facilitate referrals to appropriate care agencies where appropriate.

**To thrive in the role you will have**:

- Tertiary qualifications in a health or social services-related discipline or equivalent qualification in the aged, community, or healthcare industry.
- Experience in assessment, care planning and service coordination
- Experience in customer service, including a professional and courteous manner, and a collaborative ‘can do’ approach
- Knowledge of the veteran community and the impact of military training/experiences on the client’s physical and mental health (desirable)
- Use technology confidently, including Microsoft Office programs

**As a valued employee your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated PCD team and learning culture put you in the driver’s seat of your ongoing professional and personal development

**Interested in applying**:

- Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us

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