Client Executive

2 days ago

Greater Adelaide SA, Australia Altera Digital Health Inc. APAC Full time

**Exciting Opportunity: Join Our Team as a Client Executive**

**Location: Adelaide or Melbourne**
- Global healthcare IT company
- Competitive salary plus commission plan plus generous benefits
- Thrive professionally and personally in a supportive team

Are you a dynamic, client-centric professional ready to take your career to the next level? We are looking for a passionate Client Executive who will be the strategic ally and voice of our clients within Altera This role offers a vibrant blend of strategic planning, sales responsibility, and client advocacy, centered around creating exceptional experiences for our valued clients.

**Your Role**

As a Client Executive (CE), you will forge and maintain strong client relationships, particularly with senior executives (C-suite), serve as a key advisor, and ensure our solutions align with client strategic priorities. You will play an integral part in driving client success, amplifying client satisfaction, and uncovering expansion opportunities.

**What You Will Do**
- Be the primary advocate for clients within Altera and work to become a trusted advisor.
- Facilitate strategic planning and align Altera's solutions with client priorities.
- Develop a deep understanding of client environments and needs, offer guidance on how our solutions can address their specific needs and drive business value.
- Identify and explore how Altera can further contribute to client success.
- Promote client participation and drive improvement in our Net Promoter Score (NPS).
- Serve as the main escalation point to ensure excellent client experiences.
- Represent Altera at client touchpoints, tradeshows, and conferences.
- Execute and manage strategic and operational plans.
- Develop and share strategic insights to demonstrate proactive client engagement.
- Drive revenue growth by achieving and surpassing sales quotas and negotiating profitable contracts.
- Explore, identify and execute additional revenue opportunities with clients.

**Requirements**:

- Sales, client success or account management experience in healthcare required.
- Bachelor's Degree preferred (in health or business).
- A very good understanding of how healthcare is delivered in Australia required.
- Excellent communication, strategic thinking, problem-solving, and interpersonal skills.
- A proven ability to build and maintain strong client relationships.

**Working Conditions**
- Standard work week or as defined by assignment requirements.
- Primarily works in standard office environment or remotely.
- May require after-hours, on-call support and/or holidays.
- After hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.
- Up to 30% travel may be required.

**Core Competencies**
- Building strong customer relationships and delivering customer-centric solutions.
- Consistently achieving results, even under tough circumstances.
- Aligning Altera solutions with client strategic priorities.
- Conveying clear, effective messages across various settings.
- Adjusting approach and demeanor in real-time to match shifting demands.
- Operating effectively in uncertain or challenging situations.
- Ability to understand technical aspects of Altera products and services as relevant.
- Continuously seeking ways to enhance client satisfaction and loyalty.

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