Administrator - Workforce Australia
14 hours ago
**Job Description**:
This role works closely with key atWork personnel to refer and promote clients to atWork Professional Services.
This role works as part of an administration team providing full administrative support which includes actioning psychology intervention requests, calendar management, and ensuring all booking reports are up to date.
Key duties of the role will include:
- Work closely with Psychologists and Employment Consultants to identify eligible Clients for professional services and provide proactive and timely support to the Psychology Team and Professional Advisors.
- Liaise with team members to ensure Psychologists have full bookings in diaries and able to assist with cover as and when required.
- Answer incoming calls and conduct outbound follow up calls in relation to psych appointments.
- Follow through on all Client requests within a 24-hour turnaround.
- Screen and process Client referrals and eligibility.
We are looking for someone who has excellent customer service skills and is able to provide a friendly and engaging experience during all phone calls.
**Key attributes we are looking for include**:
- Ability to communicate, connect and build rapport with clients;
- Customer focused ensuring all clients are engaged and we exceed expectations;
- Highly motivated and driven to achieve customer service requirements and targets;
- Genuine passion and eagerness to assist people to have a better life through employment.
**Qualifications**:
- Sound telecommunication skills;
- Exceptional organisation and time management abilities to manage competing priorities;
- Experience keying and sourcing data into and from databases;
- Cultural Competency Skills
- Ability to obtain a satisfactory Police Clearance.
Additional Information
**Working for atWork Australia**
atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs.
atWork Australia not only provides a rewarding and challenging career, we also offer:
- Ongoing career development and national opportunities, access to the MedHealth Academy including your own professional development plan inclusive of individual training and mentoring.
- Opportunity to complete a Certificate IV in Employment Services *conditions apply.
- Job stability, guaranteed full time hours.
- Achievable quarterly incentive scheme.
- Access to a range of benefits including discounts for health insurance, Employee Assistance Program, ability to purchase additional leave, roadside assistance and paid parental leave.
To find out more about this exciting opportunity APPLY NOW
**You are welcome here.**
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.
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