IT Manager

Full time, 76 hours per fortnight located in Perth.
- Competitive Salary $128,000-$133,000 p/a
- Salary sacrifice benefits

HOPE has been a community service in Western Australia for over a century, providing much needed support to people affected by alcohol and other drugs, mental ill-health, youth justice issues and socioeconomic disadvantage.

We have an exciting opportunity for a IT Manager to join the Corporate team The position is full time, working Monday to Friday.

**About the Opportunity**:
The primary objective of the IT Manager is to ensure that the information technology is a business enabler, providing strong, secure, consistent systems and processes to support Hope’s strategy and business objectives.

**Requirements of the Role**:

- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policy and best practice guides for the organisation.
- Conducting regular system audits.
- Running and sharing regular operation system reports with senior staff.
- Overseeing and determining timeframes for major IT projects including system governance, updates, upgrades, migrations, and outages.
- Developing, managing, and reporting on IT budget.
- Providing leadership and direction for IT Team (if required).
- Running regular checks on network and data security.
- Self-educate / stay current with relevant technology and direction.
- Working with People and Culture to develop specific IT training programs and workshops for staff.
- Manage all aspects of the contract, operation and performance of external service providers.

**About you**:

- Degree in IT or related field, or relevant experience.

**Desirable Criteria**:

- Good understanding of technical infrastructure, networks, server, and storage infrastructure.
- Project experience with system or infrastructure implementations.
- Knowledge and proven experience in IT Service Management and related frameworks and standards such as ITIL V3, COBIT and TOGAF.
- At least 2 years’ experience as an IT Manager or similar leadership role.
- Understanding of the metrics required to demonstrate service delivery performance.
- Excellent presentation and communication skills for effective persuasion and stakeholder/staff engagement.
- Experience developing and negotiating commercial contracts for IT services and Vendor management.
- Strong customer focus; Acts with integrity; Effective team player; Good business acumen.
- Strong written and oral communication with all levels of management and team members.

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**Our Culture**

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope’s ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on ‘growing our own’.

Find out more about Hope on our website.

**Your benefits**

Knowing you are making a real difference in your community and being in a team that celebrates your successes and supports you during challenges.

Not-for-profit salary packaging, reducing your tax (details via AccessPay).

Discounts with a major health insurance provider.

We offer employees and their family members access to a confidential, and professional counselling service.

**What to expect next**
- Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply._

**HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.