Client Services Representative

**Company Description**
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.

Client Services plays a crucial role in ensuring the success of our business by providing exceptional post-sales service and support for our exclusive range of products distributed through Winning Group. We are currently seeking talented individuals to join our dynamic team and contribute to our continued growth and customer satisfaction.
- Provide exceptional customer service, promptly resolving customer queries and concerns.
- Assist installers and clients with technician enquiries during the installation process.
- Troubleshoot and diagnose faults with products, offering customers expert suggestions on product usage.
- Manage the warranty process, including spare parts ordering, technician arrangements, and regular client updates.
- Maintain detailed records of all customer enquiries, ensuring accurate information for future reference and supplier claims.
- Collaborate with the Client Services Technical Manager to stay updated on product knowledge and diagnostic material.
- Support the Service Liaison during peak periods and assist the Customer Experience team with escalated cases requiring detailed notes or technical insight.
- Coordinate with the Finance and Admin teams to process credits, refunds, or sales returns for faulty products.

**Qualifications**
- Excellent verbal and written communication skills.
- Ability to work efficiently under pressure and adapt to changing priorities.
- Strong ability to build rapport with customers and suppliers.
- Proficient computer skills.
- Outstanding problem-solving skills with a can-do attitude.

**Additional Information**
- Annual Base Salary $60,000 + Super.
- Permanent full-time position.
- Monday - Friday 8:30am - 4:30pm
- Conveniently located in the heart of Waterloo, Sydney, our office offers excellent accessibility with public transport options right at your doorstep. Plus, you'll have the added convenience of having Coles, Aldi, and various shops in close proximity.
- Indulge in a weekly breakfast BBQ, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.
- Lunch provided for all team members during our sales periods.
- Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.

**Benefits**
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge. We also conduct annual growth and development reviews for all our team members.
- Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness,gym and more.

**Culture**

At Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success.

We also understand the importance of work-life balance in fostering happiness and productivity. That's why we prioritise it, ensuring you have the flexibility to thrive both personally and professionally. We're not just interested in your present success; we're invested in your future growth. With a commitment to continuous learning and development, we provide the tools and opportunities for you to reach new heights.

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.