Customer Service Representaive

3 weeks ago

Waterloo, Australia Kennedy Reid Full time

The Company

A well-established retail company, representing five strong and successful brands under its umbrella, is currently seeking a professional and experienced Customer Service Officer to join their head office team in Sydney.

- Roseberry location - Close to public transport

- Enjoy the flexibility of working from home two days each week

- Pathways for internal promotion, along with exclusive sample sales

The Role

As a Customer Service Officer, your duties will include but not be limited to:

- Providing a high level of customer service across all brands

- Inbound calls

- Attend to customer inquiries

- Complaint handling

- Reviewing online orders

- Live online customer chats

- Refund and stock enquiries

- Location: Waterloo - a short walk from the station

- Salary: $60,000-$65,000 + Superannuation (based on experience)

- Hours: Monday to Friday, 9am - 5pm (2 days WFH)

- Contract: Permanent, full-time

Benefits

- Plenty of room to grow – they're big on internal promotions and supporting your career progression

- Regular access to exclusive sample sales – snag your favorite pieces before anyone else

- Enjoy generous staff discounts of 60%–70% across all their brands – treat yourself without breaking the bank.

- Work in funky, modern office spaces – vibrant, inspiring, and designed for creativity and collaboration.

- Stay refreshed with fresh fruit delivered weekly – healthy snacks always within reach.

- Unwind with team drinks every third Friday – a great way to connect and celebrate wins.

Qualifications

In order to be successful for the role, you must have the following:

- Previous Customer Service experience (can be in retail setting)

- Love for Fashion

- Zendeskexperienceispreferred

- Experience using web chat/live chat highly advantageous

- In-store retail or e-Commerce experience

- Excellent communication skills, both verbal and written

- Reliable, professional, Team Player

How to Apply

For immediate consideration, click 'Apply Now'. Or Call Carla on 0438718107 for a chat.

Want to make the move into corporate from the retail floor? This is the perfect opportunity to stay within the fashion industry

#J-18808-Ljbffr

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