Victim Support Worker

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $79,122 - $96,073

**Grade**:VPS 3

**Occupation**:Customer service

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/DJ9052JUNE2025

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **Utilise your customer service and call centre expertise to provide support and advice to the Victim Services Support and Reform branch**:

- ** Ongoing, full-time role working with a high-performing and passionate team in the Victorian Public Service**:

- ** VPS Grade 3: $79,122 - $96,073 plus superannuation**

**About the Business Unit**:

- Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including information, support and referral service for all victims of reported and unreported crimes through the Victims of Crime Helpline (Helpline), as well as funding state-wide services to provide eligible victims with flexible case management services to meet the practical, emotional and psychological needs of victims to help manage the effects of crime.
- The Helpline offers information, support and referrals and is the first step for victims of crime to access free services in Victoria. The Helpline is pivotal in linking victims to services, ensuring they receive personalised, timely and appropriate support to manage the effects of crime. The Helpline is also the state-wide service providing support and referrals for male victims of family violence, primarily through responding to L17 reports received from Victoria Police. The Helpline operates 7 days per week 8am -11pm and is located in the Melbourne CBD.

**About the Role**:

- The Victim Support Worker plays a key role in ensuring high-quality service delivery for victim-survivors of family violence and victims of crime that occurs in Victoria.
- Some of your duties will include:

- Acting as a first point of contact for enquiries to the Helpline by responding to calls, electronic referrals, and text messages
- Providing trauma-informed case management and advocacy to victim survivors of family violence, ensuring their safety and well-being
- Ensuring that all relevant work activities are accurately recorded in accordance with privacy legislative requirements and other relevant policies.
- To learn more about this role before applying, please read the attached position description.

**About You**:

- At least two (2) years of paid practice experience in the family violence sector or a specialist family violence service and with victims of crime
- Experience working with male victims of family violence is preferred but not essential
- Understanding of the Victims Support service system and associated legislation as well as the broader service system (such as legal, mental health, and housing services).
- To learn more about the Technical Expertise you will require for this role, please read the attached position description.
- Mandatory Qualifications:

- Mandatory minimum requirements: a Bachelor of Social Work or equivalent formal learning, including holding a Bachelor degree or above; or equivalent qualification. Qualifications must align with the Mandatory Minimum Qualification Requirements for Specialist Family Violence Workers (Recommendation 209)
- Family violence training: Completion of the MARAM Framework with knowledge of risk assessments and predominant aggressor identification.
- Desirable Qualifications:

- Training in cultural competence and frameworks for supporting diverse communities (e.g., First Nations, CALD, LGBTQIA+).

**How t o Apply**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:

- The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights