Victim Support Officer
23 hours ago
Utilise your administration expertise to provide support and advice to Victim Services, Support and Reform.
- Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service.
- VPS Grade 3: $-73,842 - $89,661 for fulltime equivalent plus superannuation.
About the business unit
Victim Services, Support and Reform (VSSR) is a part of the Service Delivery Reform, Coordination and Workplace Safety Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime including funding state-wide services to provide eligible victims with practical assistance, counselling and support through the justice system as well as operating the Victims of Crime Helpline (Helpline).
The Helpline offers information, advice and support and is the first step for victims of crime to access free services in Victoria. The Helpline is pivotal in linking victims to services, ensuring they receive personalised, timely and appropriate support to manage the effects of violent crime. The Helpline is also the state-wide service providing support and referrals for male victims of family violence, primarily through responding to L17 reports received from Victoria Police. The Helpline operates 7 days per week 8am -11pm and is located in the Melbourne CBD.
About the role
Reporting to the Supervisor, Victims of Crime Helpline, the role of the Victim Support Officer (VSO) is to provide informed and up-to-date advice, support and information about victim services and entitlements, and referrals to other services. A VSO is required to work flexibly over shifts between 7am to 11pm across 7 days per week including weekends and public holidays.
**Some of your duties will include**:
- Providing up-to-date advice on victim entitlements, support services and referral pathways to victims of crime and victims of family violence.
- Conveying information clearly and accurately, responding to clients, stakeholders, and team members in a professional, sensitive, respectful, and empathetic manner.
- Recognising and understanding indicators of family violence.
- Awareness of and adhering to all current standard operating procedures, processes, and relevant legislation.
To learn more about this role before applying, please read the attached position description.
About you
**To be successful in this role, you will have**:
- An understanding of the victim support service system and associated legislation.
- Experience in direct human service delivery where there are sensitive and complex needs, working from a trauma-informed perspective.
- The ability to use interpersonal skills to tailor communication styles according to the audience and/or audience preference.
**Qualifications**:
- A relevant tertiary qualification and/or extensive equivalent experience is desirable.
How to apply
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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