Victim Support Officer

2 weeks ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your Community Services expertise to provide support and advice to the Victim Services Support and Reform branch
- An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3: $74,580 - $90,558 plus superannuation.

**About the Business Unit**:
Victim Services, Support and Reform (VSSR) is a part of the Service Delivery Reform, Coordination and Workplace Safety Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime including funding state-wide services to provide eligible victims with practical assistance, counselling and support through the justice system as well as operating the Victims of Crime Helpline (Helpline).

**About the Role**:
Reporting to the Supervisor, Victims of Crime Helpline, the role of the Victim Support Officer (VSO) is to provide informed and up-to-date advice, support and information about victim services and entitlements, and referrals to other services.

**Some of your duties will include**:

- Provide up-to-date advice on victim entitlements, support services and referral pathways to victims of crime and victims of family violence
- Convey information clearly and accurately, responding to clients, stakeholders, and team members in a professional, sensitive, respectful, and empathetic manner.

A VSO is required to work flexibly over shifts between 7am to 11pm across 7 days per week including weekends and public holidays.
To learn more about this role before applying, please read the attached position description.
- An understanding of the victim support service system and associated legislation
- Experience in direct human service delivery where there are sensitive and complex needs, working from a trauma-informed perspective
- The ability to give frank and honest feedback/advice and listen when ideas are challenged, seeks to understand the nature of criticism and respond constructively; displays confidence and conviction when communicating an opinion.

**Qualifications/Requirements**:

- A relevant tertiary qualification and/or extensive equivalent experience is desirable.

**How to Apply**:
**IMPORTANT INFORMATION**:CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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