Call Centre Representative

7 days ago

Chullora, Australia NESS Super Full time

Opportunity to join a growing niche Industry Super Fund
- Chullora (2190) based - free on site parking available
- Maternity Fixed-Term 16 month contract - Full Time Role 9:30am - 6:00pm (set shift)
- Salary expectation - $75,000 package per annum including superannuation
- Two week closure during Christmas/New Year Period

**About us**:
NESS Super is the industry super fund for workers in the electrocommunications sector. Our focus is providing comprehensive and competitive industry specific benefits to members and employers.

We operate on the principle of being _'large enough to provide value to members but small enough to care' _and we are one of the few remaining niche industry-specific funds in the superannuation industry.

**The role**:
NESS Super is seeking people who are passionate about providing exceptional service, supporting our members and employers by putting their best interests first. You will be responsible for:

- Answering inbound calls from members, employers and other stakeholders
- Proactively initiate contact with members through outbound calls
- Manage and resolve member and employer concerns and complaints
- Other as advised

**About You**:
You will be the trusted voice of NESS Super, brand advocate and the consummate professional. Always placing the member first, you will be personable, patient and have a natural ability to adjust and adapt your communication style effectively. Through your experience you have:
Minimum 1-2 years call centre inbound/outbound experience.
- Confident communication and the ability to empathise
- Strong attention to detail, with a focus on compliance and relevant legislation
- Ability to prioritise and excellent time management skills
- Resilience, flexibility and enthusiasm
- Member centric approach
- NESS Super is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available._

**Job Types**: Full-time, Fixed term
Contract length: 16 months

**Salary**: $75,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chullora, NSW 2190: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

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