Operations & Compliance Manager

**Operations and Compliance Manager
**- An exciting senior leadership opportunity within a purpose driven Not-for-Profit
- Salary package from SCHADS Award Level 7 to 8 (commensurate with experience)
- Attractive Not for Profit salary packaging options
- Hybrid working environment
- Full time fixed term contract

**About us**

Metro Assist Limited is a purpose and value driven organisation, and we provide vital community service
supports that makes a real difference to the wellbeing of individuals, families, and communities. We
work with newly arrived migrants and refugees, families experiencing vulnerabilities, people
experiencing financial hardship, domestic violence, and homelessness issues.

Our values are:

- Caring - We have compassion for our clients, colleagues, and community.
- Respect - We treat everyone with dignity and respect.
- People focus - We put people at the centre of all that we do.
- Integrity - We act with integrity and honesty.
- Accountability - Each of us is responsible for our own work, actions, and decisions.

**About the role**
Reporting to the CEO, the Operations and Compliance Manager is an executive leadership position and a

key contributor to the strategic direction and impact of the organisation. The role is responsible for

leading key strategic priorities of Metro Assist in the areas of Risk and Compliance Management

including Work Health and Safety, Service Governance Policy and Quality Assurance, Facility and Asset

Management and Business Support systems including ICT and client service functions.

You will be required to review and develop fit-for-purpose systems, policies, and processes across a
number of operational areas including service delivery and promote a culture of continuous
improvement throughout the organisation. You will play an integral part in ensuring Metro Assist teams
are meeting their regulatory and service agreement requirements and are acting in accordance with all
relevant legislation and organisational policies.

You will have a strategic approach to people, policies, systems, infrastructure and governance, and can
identify effective solutions to complex problems. You will assess facilities, infrastructure and ICT systems
requirements of the organisation and ensure that the proper arrangements are in place to enable the
effective operation of Metro Assist.

You will have finance and business acumen and will manage workforce and preparation of budget,
monitoring expenditure and managing financial performance within your area of responsibility.

If you have the above skill sets, your values are aligned with ours and you are passionate about the

successful delivery of an organisation's mission and strategic objectives then we would love to hear from

you

**The salary is based on the SCHCADS Award with Above Award rates of pay and additional paid**

**wellbeing leave days are provided to all staff. Generous salary packaging options are also available to**

**increase your take home pay. The successful applicant will benefit from ongoing support and**

**supervision, and have access to our confidential Employee Assistance Program, offering a range of**

**wellbeing supports.
**Essential Selection Criteria:
- Post graduate qualifications in Business Management, Community Sector Management, Quality

and Risk Management or other relevant qualification.
- Prior Experience in a similar senior management or executive level role in human services

and/or NFP environment.
- Proven track record of successfully leading the development and implementation of

organisational risk management, service and clinical governance, quality management, Work

Health and Safety, and operational framework, systems, program, policies, and procedures in

complex service setting.
- Experience in establishing sophisticated business support systems, client management System

and ICT systems.
- Substantial experience in managing leases, insurances, facilities and administration.
- Understanding of the human service sector Standards and legislative frameworks underpinning

human service sector compliance requirements such as Child Safe Framework, Privacy Act etc.
- Extensive people leadership experience, high emotional intelligence, and a demonstrated ability

to build positive working relationships and communicate effectively with internal and external

stakeholders.
- Change management experience, particularly in relation to leading change, building support,

staff buy-in and commitment.

**Desirable Selection Criteria**
- Experience in ISO/NDIS/Aged Care Accreditation

**HOW TO APPLY**
- A cover letter.
- A current resume including your full name, postal address and contact number
- Two of the most recent work-related referees stating names, positions and contact details

For enquiries and any confidential discussion in relation to this position, please contact our HR Manager

**We aim to appoint the right person to this role as quickly as possible to ensure a smooth transi