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Ao3 Maintenance Support Officer

2 weeks ago

Brisbane, Australia HAYS Full time

Great opportunity for an AO3 Maintenance Support Officer to join a reputable State Government department.

**Your new company**

Our client is a leading provider of construction and strategic building maintenance services for Queensland Government. We are currently recruiting for an AO3 Maintenance Support Officer to join their team, based in Cannon Hill. This is a temporary assignment until February 30th with possible extension.

**Your new role**

Day to day duties include:

- Arranging responsive maintenance for Government Housing Properties.
- Answering or making customer calls to address their maintenance needs.
- Engaging with callers to confirm or clarify information and calming angry customers, as needed.
- Building relationships with customers and contractors.
- Appropriately using software, databases, scripts, and tools.
- Understanding and striving to meet or exceed call centre metrics.
- Providing consistent customer service.

**What you'll need to succeed**
- Call Centre Skills/Knowledge.
- Problem-solving.
- Multitasking.
- Exceptional customer service, active listening and verbal and written communication skills.
- Phone Skills.
- De-escalation Skills.
- Problem-solving Skills.
- Strong time management and decision-making skills
- Being able to collaborate and work in a team.
- Microsoft Office Skills/Knowledge: Excel, Word, Teams.

**What you'll get in return**
- AO3 $44.49 p/h + Super.
- Assignment supported by Hays Recruitment.
- Cannon Hill located.
- Employment within a reputable State Government organisation.

**What you need to do now**

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