Mobile Repair Technician/retail Manager

1 week ago

Cheltenham, Australia InstaPhoneFix Full time

**The Role**

Our company is looking for a Mobile Phone Repair TechnicianSales Representative to join our team.

**Responsibilities**:

- Diagnose, troubleshoot and repair mobile devices;
- Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;
- Able to interact positively with customers at the storefront and over the phone
- Ability to multi-task between repairs and customer service;
- Other related duties as required;
- Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;
- Strategically plan the order of operations to ensure a successful repair;
- Provide estimates and quotes;
- **Requirements**:

- Excellent knowledge of customer service best practice with previous experience;
- Knowledge of mobile devices including manufacturers, operating systems, and network service providers;
- Willing to work flexibly and with enthusiasm;
- Excellent organizational skills;
- Good attention to detail and ability to show initiative;
- Previous experience of working in a Repair Technician role
- Exceptional communication skills with the ability to build and maintain rapport.

We are close knit growing company with fun,vibrant team. We ensure work will be less stressful and more enjoyable.

**Job Types**: Full-time, Part-time,

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 38 per week

**Salary**: $43,888.00 - $60,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Rotating roster

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