Research Manager

Company Description

YouGov is an international market research and data analytics group.

Our mission is to supply a continuous stream of accurate data and strategic research insights on what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.

We have the best data, the best tools and the best people. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.

We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other and bring these values into everything that we do.

Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.

With operations in the Asia Pacific, UK, North America, Mainland Europe, the Nordics, the Middle East, and India, YouGov has one of the world’s largest research networks.

**The Culture**

Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us. We support flexible working arrangements where appropriate for a role, with many locations offering a hybrid office-and-remote working approach.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.

**Job Description**:
**The Role**

As a Research Manager with YouGov Australia, you will be working closely with your research team and clients, developing and managing client accounts and running diverse research projects (including for PR, advertising, brand health and tracking, customer experience and new product development).

**What will I be delivering?**

**Staff management**: No direct management responsibilities but this may change. You will have the chance to coach and mentor Junior Staff through key aspects of their projects including questionnaire design, scripting online surveys, data analytics and report writing. You’ll be a key member to lead the entire research process from project set-up to delivery.

**Project management**: co-ordinate and manage complex projects either independently or as part of a team. Work with your manager on report project plans, resources, deliverables and problem solve.

**Account Management**: Working side by side with the Research Director on account management to understand client needs, advocate the best research practices and provide relevant and useful insights from research.

**New business development**: prepare quotations and proposals in response to research briefs.

**Data analysis and reporting;** Analyse research results to identify key insights and demographic trends. Undertake regression modelling to help identify drivers of customer experience, retention, brand consideration and purchase intent. Prepare clear, accurate and compelling reports.

**Proactively identify ways to improve efficiency of operations and service delivery **to ensure high quality outputs can be sustainably delivered within the research team.

**Qualifications**:
**What do I need to bring with me?**
- A proactive and positive attitude to learning and helping others.
- Self-discipline and motivation.
- Excellent teamwork and problem-solving skills.
- Ability to multi-task and work across multiple projects in a fast-paced work environment.
- Advanced analytical and numerical skills.
- Solid understanding of research design, online research methodologies, sampling, questionnaire design, quotas and weighting and significance testing.
- Three-five years market research experience in an agency.
- Excellent written, oral and electronic communication skills.
- Relevant tertiary qualification in Psychology, Social Sciences or Business/Commerce will be highly regard