Lead Ai Client Advisor

Are you a customer-obsessed advisor who can translate complex AI capabilities into measurable outcomes? We’re seeking a Lead AI Client Advisor to partner with key customers, deepen adoption and value realization, and elevate the end-to-end experience across our AI Solutions portfolio.

In this role, you will drive satisfaction and retention of key customers by increasing product adoption, utilization, and value realization. Acting as a trusted advisor, you will engage directly with clients to understand their use cases, guide solution adoption, and relay insights that inform continuous product and customer experience improvements.

**About the Role**

In this opportunity as **Lead AI Client Advisor,**you will:

- ** Customer Engagement**: Lead meetings to understand and document customer use cases, share best practices, and advise on communication strategies.
- ** Driving Adoption**: Provide training to boost product use and identify opportunities for better utilization of AI solutions and legal tech.
- ** Value Realization**: Help measure ROI and guide customers toward desired outcomes.
- ** Retention and Expansion**: Collaborate with teams to find upselling opportunities and ensure customer satisfaction.
- ** Customer Advocacy**: Promote customer success stories and support long-term goal planning.
- ** Collaboration**: Work with sales, marketing, and partners to develop campaigns and align strategies.
- ** Product Roadmap**: Collect feedback to inform product development and M&A decisions.
- ** Thought Leadership**: Share insights through papers, events, and community engagement.

**About You**

You’re a fit for the role of **Lead AI Client Advisor**if you have the following required qualifications:

- Legal experience and practical knowledge of legal practice.
- Experience in supporting change management and digital transformation efforts.
- Proven customer-centric mindset and commitment to exceptional service.
- In-depth understanding of TR content, AI, and software technology products.
- Experience in building and maintaining strategic customer relationships.
- Excellent executive-level verbal and written communication skills.
- Ability to analyse data and solve complex customer challenges.

**Additional preferred qualifications include**:

- Experience working with cross-functional and cross-regional teams.
- Strong understanding of the evolving legal services landscape
- Experience in project management and delivering technology-driven initiatives.

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**What’s in it For You?**
- ** Hybrid Work Model**:We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- ** Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- ** Making a Real-World Impact**: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

**About Us**

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compl