Quality & Compliance Team Leader

7 hours ago

Sydney, Australia Insurance Australia Group Full time

READY FOR ANYTHING

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

The Quality and Compliance Team Leader is responsible for the design and implementation of the Quality Assurance program. It leads specialist roles to support this and provides insights and recommendations to claims owners and leaders to improve claims outcomes.

Key Responsibilities
- Lead the design, embedment and execution of the CTP Claims quality assurance framework to monitor performance, identify opportunities, and drive best practice across CTP Claim
- Drive the continuous improvement of claims practice to meet the current and future needs of our customers and business
- Provide reporting, insights and recommendations to the CTP Leadership Team and extended leadership team as required
- Monitor and communicate compliance against IAG requirements
- Co-ordinate, manage and complete regulatory assessments and reviews, as needed
- Participate in the development and implementation of claims and business initiatives across CTP
- Maintain communication templates and knowledge resources to ensure these are current, available, compliant with legal and regulatory requirements and consistent with IAG requirements and processes
- Provide training and coaching to direct reports
- Facilitate continuous improvement of business processes
- Participate in committees and forums to influence the prioritisation of system improvements across CTP, as required

Skills & Experience
- Several years’ experience in managing personal injury claims
- Sound knowledge of compulsory third party personal injury legislation and associated regulations and guidelines
- Sound knowledge of operating systems including ClaimCenter 8, Tableau and Service Now
- Ability to analyse and interpret legislation, regulations and guidelines
- Ability to effectively liaise with internal and external stakeholders
- Ability to balance the drive for improvement with customer, regulator and community expectations
- High level communication skills, including the ability to present to senior internal stakeholders
- Strong organisation and time-management skills
- Coaching and mentoring skills

Ready for anything? Let’s talk.

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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