Service Planner

**Lifetime Support Authority of South Australia**
**Job reference**: req103
**Location**: 5001 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone
- Make a genuine impact on the lives of Lifetime Support Scheme participants.
- Flexible hybrid working environment that provides a great work-life balance.
- Full-time, Ongoing and Fixed-term Opportunities. Requests for Part-time will be considered.

**Let's get straight to the details...**

As the core function of our business, in this role you will deliver quality, coordinated, efficient and evidence-based case management services to the participants of the Lifetime Support Scheme (LSS). To do this you will assess, coordinate, review and monitor treatment, care and support for participants with serious injuries that may include brain and spinal cord injuries, amputations, burns and blindness. You will also manage the related administration.

Utilising a person-centred approach, you will work closely with LSS participants to develop comprehensive, high quality and holistic plans, which respond to and support their unique and changing needs throughout the different phases of their recovery journey.

To hear from some of the LSS participants please see the LSS Participants Stories and Videos.

You may also be responsible for assisting with the supervision and coaching of Service Planners and students within the team, depending on your level of experience.

Due to internal promotions, and as we are a growing as an organisation with participant numbers increasing, our need for case management professionals continues to grow too.

For more information about the role, please refer to the Job & Person Specifications (AHP1, AHP2 and ASO5).

**The experience we are looking for...**

To be successful in our position you will have:

- Demonstrated experience and/or understanding of working with people with serious injuries including assessing, coordinating, and reviewing their health support needs, using a person-centred approach.
- An understanding of the needs of individuals with a disability, as well as culturally and linguistically diverse backgrounds, including the ability to adapt your approach and communication style based on a participant's needs.
- The ability and/or an understanding of how to exercise initiative, judgment, and delegated authority to make informed decisions in selecting appropriate assessment and treatment methods.
- _ For an AHP1 or AHP2_, a relevant degree, or equivalent qualification, which entitles registration as an allied health professional, such as physiotherapist, occupational therapist, psychologist, developmental educator or social worker.
- _ For an ASO5_, a relevant degree, or equivalent qualification, in personal injury/disability services such as vocational rehabilitation, personal injury management, nursing, etc.

**Now, a bit about who we are...**

The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

As a team, we are passionate about our contribution and committed to our vision: _Making a difference in the lives of LSS Participants, who are at the centre of what we do._

Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide's CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set.

Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.

Check out the benefits available to you as an LSA employee _here_ and click _here_ to hear what our people have to say about working at the LSA.

We encourage you to _learn more about the LSA _to see the impact working with us has.

**Application Instructions**:Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job and Person Specification.

Should you require any further information please direct your query to Terri Steer, Manager Service Planning, on 08 8522 0809.

**Position Conditions**:Full-time, Ongoing and Fixed-term Opportunities. Requests for Part-time will be considered.

**Remuneration**:AHP1/2 ($68,478-$83,594 / $88,255-$102,240) or ASO5 ($85,790-$95,413) + Superannuation

**Special Conditions**
- Some out of hours work may be required.
- Must hold a current Australian driver's licence.

**Diversity & Inclusion**

**Applications close**: 20/07/2025 11:59 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.