General Services Team Leader

Job Requisition ID: 4167
- Legal Entity: Monash Health
- Location: Dandenong, VIC, AU, 3175
- Employment Type: Full Time
- Posting Date: 23 May 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.**

**About the Role**:
Join our team as a PSA Team Leader Diagnostic Imaging on a full-time basis working Monday to Friday 8:30 am - 5:00 pm (80 hours per fortnight, plus an ADO) at Dandenong Hospital. Your focus will be to provide supervision to the team of PSA's working in Diagnostic Imaging Department and to assist the General Services Leadership team in meeting operational requirements.

**Responsibilities include, but are not limited to**:

- Lead a team of PSAs in their delivery of services to patients, clients and stakeholders
- Compliance to relevant standards
- Achievement of accreditation for the areas of responsibility
- Delivery of high-quality customer focused services
- Manage hospital-wide cleaning and patient movement requests
- Liaise with nurse / managers and department heads in relation to services under portfolio
- Perform any other duties as directed.

In this hands-on role, you will also be required to contribute to the team as a qualified PSA and assist with PSA and ESA duties as required.

**About Us**:
Our Support Services team provides a range of essential non-clinical services that help our hospitals run. We provide food services, central production kitchen, patient support, porters, cleaning, linen, pest control, waste management, car parking, hygiene services and some retail services.

**About You**:
To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

- Excellent verbal & written communication skills
- Excellent customer service skills to provide a personable approach to our patients and visitors at Monash Health.
- Ability to maintain the highest standards of integrity and confidentially and exercises sound judgement
- A proactive approach and team player
- Great attention to detail

What you need:

- Certificate III Health Services Assistant (Essential)
- Previous patient services or patient care attendant experience within a healthcare setting _(Desirable)_
- Previous experience in a team-leader/ supervisory role _(Desirable)_
- Excellent understanding of patient identification procedures.
- Ability to comprehend and follow written instructions and procedures
- Able to undertake physical work including lifting, carrying and manual handling
- Excellent understanding of cleaning methodologies and infection control procedures
- Ability to work with a cohesive team or individually to complete daily tasks
- Basic to intermediate digital literacy

**In Return**
- We will provide you with a supportive working environment
- You will provide an important service to the patients in our care

Meet Jeanette McCaughan, Team Leader of Support Services at Dandenong Hospital, and learn about the vital role of our General and Environmental Services teams.

We’re proud of how our Support Services teams contribute to a safe, clean, and comfortable environment for patients and staff.

Watch now to discover the rewarding opportunities in our General and Environmental Services team.

Support Services: Support Services Careers at Monash Health

For a confidential discussion and to explore the opportunity further, please call Paul Lambropoulos 0414 263 059

**Position Description can be found**here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close: 6 June 2025