Contact Centre Agent

**Company Description**:
atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives.

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that most helps them transform their life, in pursuit of our belief that work’s for everyone.

An exciting opportunity has become available to join our Client Solution Team.
- Full-time and part time may also be considered.
- Great team - busy and professional
- This position would best suit someone with an **employment services **background looking for a change or anyone who has previously worked in a **contact centre** environment looking to enter the industry.
- This is a role based in the office initially and may change to Hybrid role in the future

You will undertake a variety of remote servicing, quality assessments and remote appointments with every client you work with and;
As the Contact Centre Agent, you will be the first point of call for our clients and will be the connection to our customer service delivery model.

**Key duties of the role will include**:

- Answering all calls and assisting clients where possible to minimise phone traffic to sites;
- Encourage and motivate clients through appropriate activities to find their own employment;
- Contact clients from various caseloads to see whether they have found employment and provide assistance as required, and;
- Undertake a range of centralised administrative activities that may require outbound calls / messages to clients and engagement with local team members;
- Providing advocacy and information about atWork Australia's services - connecting both clients and the wider community.

**Qualifications**:

- Ability to communicate, connect and build rapport with clients;
- Ability to provide helpful solutions with a friendly demeanour;
- Customer focused ensuring all clients are engaged and we exceed expectations;
- Ability to manage difficult clients and problem solve;
- Highly motivated and driven to achieve customer service requirements and targets;
- Sound telecommunication skills;
- Demonstrated ability to work in an outcome-based environment toward high performance results;
- Exceptional organisation and time management abilities to manage competing priorities;
- Experience keying and sourcing data into and from databases;

**Additional Information**:
**What we will give you**
- Ongoing career development and national opportunities, as well as on the job training
- Access to MedHealth Academy including your own professional development plan inclusive of individual training and mentoring
- Opportunity to complete a Certificate IV in Employment Services *conditions apply
- Job stability and guaranteed full-time hours
- Achievable quarterly incentive scheme
- Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.

**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people living with disability, including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians, to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.