Care Support Helpdesk Worker

18 hours ago


Footscray, Australia Department of Families, Fairness and Housing Full time

THE ROLE
The position works closely with Child Protection, Care services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.
The Helpdesk Team provides a critical role across all five Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.
A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.
ACCOUNTABILITIES INCLUDE
- Completing administrative functions for children who have entered out of home care
- Supporting procurement processes where necessary (purchasing goods and services, reconciling and tracking expenditure and monitoring systems

Please open the position description to read more.
VACCINATION REQUIREMENTS POLICY
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.
HOW TO APPLY


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