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Quality Assurance Project Officer

3 weeks ago

Adelaide Region SA, Australia HAYS Full time

Join a Federal Government Call Centre as a Quality Assurance Project Officer

**Your new company**
This Government Departments focal point is about collaborating people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation is supporting people in need.

**Your new role**
Working as a Quality Assurance Project Officer you will conduct quality assurance, risk assessment and control activities which will involve critical analysis of internal processes, policies, procedures, data and other information. Along with this you will manage knowledge base resources and information management systems, tracking operational team performance against established KPIS.

**What you'll need to succeed**
- Sound understanding of relevant legislation and policy frameworks.
- A high attention to detail
- Previous experience working with a Contact Centre
- Critical thinking and problem-solving skills
- Demonstrated written and verbal communication skills
- Research and analytical skills.
- Australian Citizenship is a requirement of this role
- A current National police clearance issued within the last 6 months
- The ability to maintain a baseline clearance while in the role

**What you'll get in return**
Offering the opportunity to work within a highly respected Government department, you will work within a supportive team environment, where no day is the same. A chance to work in the heart of the city, and in a brand new office space.

Temporary and contract workers through Hays also enjoy a wide range of benefits including:

- Weekly Pay Cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden fees of costs for our services
- Free online learning platform to enhance your skills
- Regular contact with local Adelaide consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2669395