Advisor Merchant Fulfilment

3 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: Aust - VIC Metro
- **Work with a Top 3 Employer to Grow your Career in Australia as we are investing in our talent and building awesome careers**:

- **Dynamic administrative function that supports our Customers**:

- **Develop your skills within a highly supportive & dynamic team environment**

**About the team**:
Our Merchant Fulfilment team focuses on providing an administrative service to our business customers - large or small - allowing them the time to focus on what matters most, their business. This team offers value to our merchants which is why NAB is Australia’s #1 Business Bank.

An exciting opportunity has arisen within our Merchant Fulfilment team, and we are looking for a customer-focussed Advisor to perform a range of processing activities including onboarding and amendments, whilst consistently striving to deliver an exceptional service to our business transactional customers.

**What will a typical day for me look like?**
- Process the establishment, amendment and closure of Merchant products in an efficient, accurate and timely manner
- Utilise systems / equipment as required to provide internal and external customers with a high-quality service
- Use critical-thinking whilst completing assigned tasks in order identify any process or regulatory improvements
- Ensure all processes are completed with high attention to detail to minimise risk to NAB and removing potential negative impacts to our customers
- Communicate with internal customers and external service providers, ensuring that instructions and queries are concise and acted upon in a timely manner
- Work always in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.
- Can we do things better? Speak up and share your ideas

**What skills and attributes will I need?**
- Background in handling high-volume of data processing
- Strong internal stakeholder engagement
- Exceptional customer service delivery
- Team player - strong communication, interpersonal and time-management skills
- Speed and accuracy in data entry and an ability to multitask
- Good prioritisation skills with flexibility to adapt plans at short notice

if you wish to do more for our customers and see your career at NAB grow

**So why wait, time to apply**:
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.

**_ To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status._**

**We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.

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