Customer Support Officer

4 days ago

Sydney, Australia Alexander Appointments Full time

$33-$34.50 per hour + Super, depending on experience | 35hours per week
- NSW State Government | Work-from-home
- ASAP Start | Estimated 2-3 month assignment
- **$33-$34.50 per hour + Super, depending on experience | 35hours per week**:

- **NSW State Government | Work-from-home**:

- **ASAP Start | Estimated 2-3 month assignment**

**A**
**bout Alexander Appointments**

**About the Company**
Our NSW State Government client regulates motor accidents CTP insurance, workers compensation insurance and the home building compensation scheme in NSW.

**Why Apply?**
- Gain Public Sector experience and skills that are pivotal to developing your career within Government
- Work / life balance
- Contribute and make a difference within the NSW Community

***

**About the Role**
They are currently seeking a highly professional and empathetic customer support officer to join their team remotely working from home with the expectation to attend Sydney CBD office two to three times a month. This is an estimated 2-3 month temporary assignment.

Reporting to the Manager, you will be required to complete high-volume outbound calls to injured people, providing professional and empathetic customer service to support them through their claims journey.

**Responsibilities**
- Deliver professional and empathetic customer service
- Complete high-volume outbound calls to injured persons
- Answer enquiries within a timely and accurate manner
- Facilitate the resolution of complaints, escalate as required
- Educate customers on their rights, responsibilities, obligations and legislative requirements
- Capture, record, and process personal information into the system
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Contribute to continuous improvement initiatives
- Ensure compliance with best practice and legislation

**About you**
- Proven claims management experience
- Experience with complex or vulnerable clients
- Professional, Resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Solid negotiation, problem-solving and conflict resolution skills

**Requirements**:

- Demonstrated experience working within a high-volume contact centre
- Strong computer literacy and proficiency with MS Office suite and Salesforce Lightening
- Genesys Cloud experience
- Flexible to work across on a rotating roster between 8:30am and 5:00pm, Monday to Friday
- Willingness to undergo a National Police Check
- Fully Covid vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

**What’s next

  • Customer Support Officer

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer** **Grade 3/4, Opportunities Galore! Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service Extraordinaires with a technical IT flair. You will have the opportunity to interact with people from across our business and can go to sleep every...

  • Customer Service Support

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Support - Licensing - Fair Trading** **Grade**: General Scale **Salary range**: $35,600 - $69,686 + superannuation and leave loading **Duration**: Temporary up to June 2026 **Location**: Parramatta, office attendance Mondays and Tuesdays in Parramatta increasing to 3 days per week. Are you an organised and proactive individual looking to...

  • Customer Service Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)** **Grade**: Clerk 5/6 **Duration**: Multiple ongoing opportunities **Closing Date**: 9:59AM Monday 19 May 2025 **Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available. The Long Service Corporation (LSC) manages portable long service schemes for...

  • Assistant Advisor, Customer Support

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Customer Support, Ongoing opportunity based in Sydney or Gosford + hybrid working options** - Assistant Advisor, Customer Support - Ongoing Full Time (35 hours/week) - Clerk Grade 5/6: $97,027 - $107,059+ super - Location: Gosford or Sydney - This is a hybrid opportunity and attendance in a SIRA based office will be required minimum 2...

  • Executive Support Officer

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** **Clerk Grade: 5/6** **Employment Type: Ongoing, Full-time** **Location: Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role sits within the Office of the Registrar in the NSW Registry of Births, Deaths and Marriages (BDM).** **About the Registry** The NSW Registry of Births,...

  • Customer Support Consultant

    1 hour ago

    Sydney, New South Wales, Australia Forward Ability Support Full time $72,000 per year

    Join a Not for Profit who will provide you full training to be successful in your roleFull Time - 4 day work week with Hybrid work (2 days WFH)Access to salary packaging benefits - increase your take home payAbout UsForward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or...

  • Executive Support Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** Fantastic Ongoing grade 5/6 opportunity. Salary range: $97,027 - $107,059 + super, commensurate with experience. Genuinely flexible working arrangements. Wellbeing programs and resources available. Excellent career development and learning development opportunities. The State Insurance Regulatory Authority is looking for...

  • Finance Support Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Finance Support Officer, Ongoing opportunity, based in Sydney CBD + hybrid options** - Ongoing opportunity for an experienced Finance Support Officer - Clerk Grade 3/4, Salary $82,193 - $90,001 plus employer’s contribution to superannuation and annual leave loading - Based in Sydney CBD **About us** The Department of Customer Service (DCS) is a great...

  • Technical Support Officer

    19 hours ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Job title: Technical Support Officer** **Employment Type**:Temporary full-time opportunity until 30 June 2026 with the possibility of extension **Location**:Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required **Grade**:DCS Clerk Grade 5/6 **Salary Range**:$99,938 - $110,271 p.a. base salary...

  • Finance Support Officer

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Join to apply for the Finance Support Officer role at NSW Department of Customer ServiceJoin to apply for the Finance Support Officer role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk...