Customer Support Officer

2 weeks ago

Toowong, Australia Jumbo Interactive Full time

At Oz Lotteries’ we exist to make this a reality We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operated

Owned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers. Over the past 18 years, we have grown to have a strong player base who chose our convenient and trustworthy platform to play both popular commercial lotteries such as Powerball and Oz Lotto and charity lotteries, which was (and still is) a point of difference for our brand.

**What will you be doing?**

1x PT (0.8FTE) - 60.8 hours per fortnight/ 4 shifts per week
1x PT (0.6FTE) - 45.6 hours per fortnight/3 shifts per week
Based in the office, working 3/4 days between Monday to Saturday per a roster system (One Saturday per fortnight). The hours vary between 7:30 am-7:30 pm (7.6 hours per day).

As part of your role, you will:

- Process and Reconcile BPay and Direct Debit deposits to customer accounts, in line with internal fraud control measures,
- Test and assist with the reporting of technical issues to the internal Jumbo Product Team, including passing on feedback and ideas in the interest of continuous improvement,
- Assist with Marketing functions including posting on social media and creating blog posts,
- Keep up to date with changes in procedures, gameplay and products offered to customers via our websites and apps and be able to confidently relay this information to our customers,
- Have strong attention to detail and be able to tailor your response to our customers in a way they understand while ensuring a focus on resolving issues - previous experience dealing with conflict resolution and problem-solving would be beneficial.

**What are we looking for?**
- Proven customer service experience,
- Strong communicator, both verbal and written,
- Confident in dealing with a wide variety of customers,
- Computer skills

**Salary**:$60,000 - $63,000 + Super Pro Rata for actual hours worked.

**Why join the Jumbo team?**

At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:

- An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being,
- Focus on talent management, including career and skills development
- An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day
- Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI,
- Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.

**We are a 2025 Circle Back Initiative Gold Employer - we commit to respond to every applicant.

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