Customer Service Consultant

5 days ago

Wingfield, Australia Bridgestone Australia Full time

Join a great team
- Customer Service experience essential
- Exceptional opportunity to grow your career with a global organisation

**About the role**

You will provide exceptional customer service and advice to help our customers make purchasing decisions as part of our Concierge team. A comprehensive training and induction program will be provided. This is an exceptional opportunity to join Bridgestone and advance your career in our global organisation

**Key Responsibilities**
- Answer inbound calls and enquiry to the Bridgestone Experience Hub
- Maintain accurate customer correspondence files and related documents so a complete history is always accessible
- Provide customers with order confirmations, available lead times and prices upon requests
- Process product returns
- Deliver effective communication between internal departments to effectively respond to customer enquiries of all nature
- Ad-hoc administration and overflow support to other experience hub areas as required.

**About you**

The hours of work will be on a rotating roster Monday to Saturday.

Monday through Friday shifts will be between 6:30am and 6:30pm and rotating Saturday from 8am to 12pm
- Demonstrated previous experience in high volume call environments within either B2B or B2C organisation preferred
- Past experience in SAP highly desired but not essential
- Exceptional customer service skills
- A desire to work effectively and efficiently as part of a team
- Confident communicator with ability to multitask and prioritise
- A high level of customer service focus, energy and enthusiasm
- Strong analytical and problem-solving capabilities
- Strong computer skills in an Omni system environment including Microsoft products and willingness to learn and champion new CRM systems
- Attention to detail and quality is essential
- Punctual with a strong work ethic

**About us**

A renowned global leader in tyres and rubber, Bridgestone is striving towards a vision to provide both social value and customer value as a sustainable solutions company.

With sustainability at the core of our business and guided by the values of our Bridgestone E8 Commitment, Bridgestone offers a diverse product portfolio of premium tyres and advanced solutions backed by innovative technologies, improving the way people around the world move, live, work and play.

In Australia, Bridgestone offers a range of services and solutions to all segments of the Australian market. Our extensive range of quality tyres is complemented by the provision of mechanical and fleet services through the company’s nationwide retail network of Bridgestone Select and Bridgestone Service Centres, mobile service provider Lube Mobile, and the manufacturing and sale of quality retreads through Bandag Pty Limited.

  • Customer Service Consultants

    1 week ago

    Wingfield, Australia Bridgestone Australia Full time

    Customer Service and Call Centre roles **$55 - $60k full time base salary + Superannuation + Generous incentives** - Full Time and Part Time positions available - Rotating Rosters Mon - Fri 6:30am - 6:30pm in Summer and 6pm in Winter - Work for a Globally recognised organisation **About the role** Are you passionate about providing exceptional customer...

  • Sales Consultant

    2 weeks ago

    Wingfield, Australia Humanology Full time

    Do you want to work somewhere with a sense of purpose, where you can help make a positive impact on the environment? - Join an innovative, collaborative & forward-thinking organisation - Fun, dynamic workplace culture with regular team events - Permanent full-time - $70-$75K base salary + incentives Industry leader, Erizon, now has a great opportunity for a...

  • Customer Service Representative

    2 weeks ago

    Wingfield, Australia Best Bricks & Pavers Full time

    Best Bricks & Pavers has been serving Australian clients across commercial, civil and residential projects for over 30 years, as a leading manufacturer of quality concrete bricks and pavers in South Australia. We are currently seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first...

  • Customer Service Officer

    2 weeks ago

    Wingfield, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Customer Service Officer

    7 days ago

    Wingfield, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...

  • Customer Service Officer

    2 weeks ago

    Wingfield, Australia Top Cut Foods Full time

    **Top Cut Foods** is one of Australia’s leading meat suppliers, with several locations across Australia & Asia. We supply a wide variety of protein products to large hotel chains, well-renowned restaurants, caterers and sporting stadiums. A permanent part-time position has now become available for an exceptional Customer Service Officer to join our dynamic...

  • Customer Service Advisor

    1 day ago

    Wingfield, South Australia Scania Australia PL Full time $60,000 - $90,000 per year

    Company description: Life at ScaniaOur purpose is to Drive the Shift towards a sustainable transport system.At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste,...

  • Customer Service/administration Officer

    2 weeks ago

    Wingfield, Australia KBH Solutions Full time

    Salary $33 per hour plus Super - 3-month contract with possibility of permanent placement - Based in Wingfield - Full time Hours The role is a contract position for 3 months working full time Monday to Friday, 8am to 4.30pm or 9am to 5pm (Flexible) Your key responsibilities in the role include: - Handling inbound calls/queries relating to services - Ability...

  • Service Technician

    1 week ago

    Wingfield, South Australia Carrier Full time $60,000 - $90,000 per year

    Build a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class,...

  • Equipment services

    2 weeks ago

    Wingfield, South Australia TR Group Full time $60,000 - $80,000 per year

    TR Group is an experienced provider of heavy commercial truck and trailer hire and lease services. We offer a wide range of vehicles to suit most applications for both short and long-term rentals and leases, along with used vehicle sales.The role will be a critical part of our operational team, working Monday-Friday, 42.5 hours between the hours of 7am -...