Customer Service Consultant

2 weeks ago

Wingfield, Australia Bridgestone Australia Full time

Join a great team
- Customer Service experience essential
- Exceptional opportunity to grow your career with a global organisation

**About the role**

You will provide exceptional customer service and advice to help our customers make purchasing decisions as part of our Concierge team. A comprehensive training and induction program will be provided. This is an exceptional opportunity to join Bridgestone and advance your career in our global organisation

**Key Responsibilities**
- Answer inbound calls and enquiry to the Bridgestone Experience Hub
- Maintain accurate customer correspondence files and related documents so a complete history is always accessible
- Provide customers with order confirmations, available lead times and prices upon requests
- Process product returns
- Deliver effective communication between internal departments to effectively respond to customer enquiries of all nature
- Ad-hoc administration and overflow support to other experience hub areas as required.

**About you**

The hours of work will be on a rotating roster Monday to Saturday.

Monday through Friday shifts will be between 6:30am and 6:30pm and rotating Saturday from 8am to 12pm
- Demonstrated previous experience in high volume call environments within either B2B or B2C organisation preferred
- Past experience in SAP highly desired but not essential
- Exceptional customer service skills
- A desire to work effectively and efficiently as part of a team
- Confident communicator with ability to multitask and prioritise
- A high level of customer service focus, energy and enthusiasm
- Strong analytical and problem-solving capabilities
- Strong computer skills in an Omni system environment including Microsoft products and willingness to learn and champion new CRM systems
- Attention to detail and quality is essential
- Punctual with a strong work ethic

**About us**

A renowned global leader in tyres and rubber, Bridgestone is striving towards a vision to provide both social value and customer value as a sustainable solutions company.

With sustainability at the core of our business and guided by the values of our Bridgestone E8 Commitment, Bridgestone offers a diverse product portfolio of premium tyres and advanced solutions backed by innovative technologies, improving the way people around the world move, live, work and play.

In Australia, Bridgestone offers a range of services and solutions to all segments of the Australian market. Our extensive range of quality tyres is complemented by the provision of mechanical and fleet services through the company’s nationwide retail network of Bridgestone Select and Bridgestone Service Centres, mobile service provider Lube Mobile, and the manufacturing and sale of quality retreads through Bandag Pty Limited.

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