Customer Service Specialist

Permanent Full Time
- Hybrid Working Arrangement - 2 Days Office / 3 Days Home
- Fast Paced and Dynamic Environment

Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and modern culture to the cleaning industry.
- Permanent full-time role
- Hybrid working arrangement - Work 2 days in our Thornbury office and 3 days at home
- Fast paced, dynamic working environment.

Do you have excellent communication and customer service skills? Are you able to rapidly respond to inquiries and problem-solve? Do you want a role that can offer a diverse and exciting future?

**Background**
Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and a smart booking system to the cleaning industry. We specialize in premium quality cleaning and strive to provide exceptional service to all of our clients. We currently pride ourselves in being Melbourne's highest-rated domestic cleaning company on both Google and Product Review.

We are now in need of a new team member who will assist in running the day-to-day operations and customer service of the business. This will involve promptly replying to customers and cleaners with information, problem solving customer and cleaner queries, accurately following our systems/procedures and much more. The role will also require diplomatic complaint resolution - finding win-win solutions to customer complaints in ways that satisfy the customer, the cleaning team involved, and the business.

**The Role**
The primary function of the Customer Service and Operations Team is to ensure that all cleaning jobs taking place on the current day run smoothly. The role involves providing exceptional customer service to our cleaning teams and customers, multi-tasking several inquiries at once and problem-solving when things do not go to plan.
- Promptly acknowledge and action incoming requests via our text messaging system
- Quickly and efficiently use our computer systems
- Accurate data entry
- Problem-solve day-to-day issues
- Be extremely courteous and professional at all times
- Follow processes and procedures with a high level of detail

**Requirements**:

- Previous experience working with a service-based provider, or a call centre preferred
- Excellent communication skills and phone manner
- Attentive and highly responsive to new requests
- Highly organised and able to multi-task
- Ability to think analytically and problem solve
- Efficient computing skills - 60 WPM+ preferred
- Complaint management experience preferred

**Other Information**
Maid to Clean has been operating for almost 10 years now, however we are still a growing business with a dynamic working environment. We take pride in offering the best employment benefits possible to our staff and continually aim to be an employer of choice. Like all roles with Maid to Clean, there is a high degree of flexibility, including working at home for part of your working week. We are the perfect place for someone who is looking for a long-term opportunity and job stability within a business that offers growth opportunities, and the salary increases that come along with it. We have a great team culture here at Maid to Clean and can't wait to find our newest addition to the team.

The job is 5 days per week, with an additional 1 x Saturday per month required on a rotating roster and paid on top of the base salary. Hours can be flexible for the right person.

Everyone at Maid to Clean is given the opportunity to develop, grow, progress into new positions, and earn a fantastic salary.