Customer Service Specialist

6 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $60,000
Customer Service Specialist

The Calendar Cheese Company is seeking a passionate and dedicated Customer Service Specialist to join their team. As the first point of contact for customers, you will be responsible for providing exceptional service and support.

This role encompasses attending to customer enquiries, requests and complaints, taking/processing orders, customer administration, cross functional collaboration and general office/site duties. You will also be accountable for growing sales and margin through promoting new product and sales opportunities.

  • Provide and maintain the highest level of customer service
  • Attend to customer enquiries, requests and complaints
  • Take and process orders in a timely manner
  • Complete daily admin tasks in order to deliver excellent customer service

Requirements:

  • A hospitality or retail professional with experience in customer service
  • Intermediate to advanced Microsoft Office skills
  • Excellent communication and interpersonal skills
  • Ability to work autonomously and meet deadlines
  • Positive attitude and proactive approach to work

Benefits:

  • Superb company culture
  • Staff discounts
  • Supportive management
  • Competitive remuneration
  • Ongoing training and professional development
  • Employee Assistance Program (EAP)
  • Service Recognition Program
  • Paid Parental Leave
  • Study Assistance Program


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