Retail Manager

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Westfield Parramatta is a major shopping center located in Sydney's second city, 30 kilometers west of the CBD. It is strategically positioned in the heart of Greater Sydney and home to over 420 specialty stores, including well-known business partners such as David Jones, Myer, Kmart, Target, Coles, and Woolworths. In addition, there is an Event Cinemas complex on-site, and the recent $33 million investment introduced a new full-line Coles and a new fresh food precinct.

**Your opportunity**

We are excited to offer a fantastic opportunity for a **Retail Manager **who is passionate about customer satisfaction to join our team at **Westfield Parramatta **. This role requires someone who can take charge of the relationship with our retail partners, support their success, drive results, and advocate for their needs.

As the voice of the customer and the living centre's eyes and ears, you will be responsible for delivering outstanding experiences every day by prioritizing the customer's needs. Reporting to the Centre Manager, this position offers the chance to make a significant impact on the customer experience and drive our team's success.

Your key responsibilities will include:

- Contributing to customer and retailer-focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation
- Building strong relationships with Centre retail staff, customers and community stakeholders
- Identifying areas of strategic opportunity in relation to retailers and customers, creating short and long-term roadmaps that contributes to improved retailer and Centre performance
- Acting as a change advocate, initiating and supporting new programs that impact the retailer and customer experience and overall business performance
- Resolving issues and influencing internal stakeholders to deliver the best business outcomes
- Dealing with Centre incidents and emergencies in accordance with company procedures
- Willingness to act as Duty Manager from time to time on a rotating roster with the rest of the Centre Management Leadership Team

As a member of our asset team, you will also be responsible for Duty Management duties from time to time, which will require you to work a weekend shift on a rotational basis. However, you will receive a day off in lieu to balance this out **.**

**What will set you apart from the rest?**

The talent we are looking to attract will be;
- Customer obsessed and wanting to deliver extraordinary experiences every day
- Solid in their commercial acumen, with high levels of curiosity, ability to influence and a motivated self-starter
- Entrepreneurial in spirit, a team player with passion and integrity
- An energetic people-person who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers
- Strong commercial acumen with the ability to identify opportunities that will increase income streams

**What sets us apart from the rest?**
- A collaborative, inclusive culture
- Gender neutral parental leave - 18 weeks paid with no qualifying period.
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross skill and develop working with over 70 different professions within the team

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work each and every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility and disability alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.