Design Specialist

Our Pottery Barn store in Chadstone is seeking a Design Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment. This is a permanent, part-time position offering 60 hours per fortnight with a fixed two-week rotating roster.

**As a Design Specialist, you will**:

- Use your design skills to assist clients with consultations both in-store and at their homes, guiding them on the design of their spaces.
- Provide tailored recommendations on products, colours, and designs that align with each client’s style and needs.
- Anticipate clients' needs for every room in their home and offer thoughtful suggestions.
- Ensure a seamless customer experience from initial shopping through to delivery and setup of their purchases.
- Build and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classes.
- Support the implementation and upkeep of visual merchandise presentation, signage, and lighting.
- Assist colleagues with resolving complex customer concerns.
- Provide special services including gift wrapping, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.

**We think you will be successful in this role if you**:

- Have experience in design and a passion for homewares, with strong client engagement skills.
- Have retail sales experience, preferably in visual merchandising, specialty retail, and/or homewares.
- Excel at connecting with customers through both service and selling.
- Are driven to meet and exceed sales targets and thrive in a team environment while being capable of working independently.
- Enjoy interacting with customers, discovering their story, style, and lifestyle to match them with the right products.
- Have the confidence and ability to anticipate customer needs and solve problems effectively.
- Perform best when given clearly defined sales goals and metrics.
- Demonstrate effective communication, organizational, and leadership skills.

**You will love working here because**:

- We’re a successful, fast-growing company with a data-driven and entrepreneurial spirit.
- We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
- We prioritise internal promotions and provide many development opportunities through training, coaching, and cross-brand and cross-function career moves.
- We are passionate about our heritage but are focused on redefining retail for the next generation.
- We are dedicated to exceptional client experiences.
- We have a smart, experienced leadership team open to new ideas.
- We believe in autonomy and reward initiative.
- We embrace creativity and have fun in our work

Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.