Service Management Officer

5 days ago

Canberra, Australia HAYS Full time

12-month contract on offer for experienced ITSM professional
**Your new company**
is seeking to engage a skilled and experienced IT Service Management professional to join its Service Management Office on an initial 12-month contract. The Service Management Office is responsible for delivering IT Service Management practices such as Release Management, Change Enablement, Problem Management etc. on behalf of the Agency ICT Services Branch.

**Your new role**
The APS6 IT Service Management Officer will provide detailed technical, professional, policy, operational support and advice in relation to complex issues relating to their relevant practice.
The position is responsible for actively managing key internal and external stakeholder relationships and it may liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division.

**Duties**
Responsibilities may include but are not limited to:
Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
Reporting on practice operations and performance.
Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

**What you'll need to succeed**
Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
Demonstrated experience working in a high-performing, collaborative team environment both in-person and virtually.
Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
Demonstrated high standard of written and verbal communication skills.
Demonstrated high level conceptual, analytical, and problem-solving skills.
Demonstrated strong commitment to meeting agreed work targets and standards.

**Desirable**
Experience in other related IT practices, such as Service Desk, Software Development, Infrastructure Management etc.
Experience in technical documentation e.g. process or policy design.
Experience with Atlassian JIRA Service Desk and/or Confluence.
Experience working in government or providing services to government agencies.

**What you'll get in return**
In return for your expertise, our client offers:
A 12-month initial contract
Challenging yet impactful work in an autonomous environment
Opportunities for professional growth and development.
Competitive hourly rate (paid weekly)

2855521

  • Service Management Officer

    3 days ago

    Canberra, Australia Optus Full time

    **Location**:, ACT **Company**: Optus **Type**: Full Time **Job ID**: 158660 At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive...

  • Aps6 Service Management Officer

    5 days ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$72 - au$80 per hour + super- **APS6 Service Management Officer - Federal Government role**: - **Contract Term: Initial 12 Months contract + possible extension.**: - **Deakin Office location with flexible working option available** **About the Role** The APS6 IT Service Management Officer will provide...

  • Information Management Officer L4-6

    3 days ago

    Canberra, ACT, Australia Australian Secret Intelligent Service Full time $97,148 - $169,572 per year

    Information and Records Management OfficerLevel 4$97,148 - $101,338 (plus superannuation)Level 5$105,013 - $113,141 (plus superannuation)Level 6$116,245 - $169,572 (plus superannuation)ASIS is Australia's overseas secret intelligence collection agency. Its mission is to protect and promoteAustralia's vital interests through the provision of intelligence...

  • Manager, Cryptographic Services Executive Level 1

    2 weeks ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    Manager - Cryptographic Services Executive Level 1 **Salary**: $145,137 - $169,572 (Plus Superannuation) ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Australian Government. Its work can involve...

  • Parking Management Customer Service Officer

    7 days ago

    Canberra, Australia HAYS Full time

    Do you have experience in Customer Service and you're looking for your next role?? **Your new company** A well-respected and established Canberra business based in the Brindabella Business Park. They are a company who strive for excellent service as well as successful outcomes and who also provide excellent company / employee benefits. **Your new role** As...

  • Procurement and Projects Officer

    2 weeks ago

    Canberra, Australia Rural Funds Management Limited Full time

    **Procurement and Projects Officer** **Canberra** **Full-time permanent position** **About the Company** RFM manages approximately $2.0 billion of agricultural assets on behalf of retail and institutional investors. RFM has a depth of experience accumulated over 25 years owning, developing and operating Australian farmland, agricultural infrastructure...

  • Office Administrator

    2 weeks ago

    Canberra, Australia HoliCare Community Service Full time

    Demonstrate a working knowledge of NDIS policies and procedures - Maintain compliance with NDIS policies and procedures - Conduct staff intake and onboarding processes - Manage the onboarding of new clients - Prepare and submit required reports to the Department of Communities and Justice - Compile and manage regular reports to maintain timely and accurate...

  • Office Manager

    2 weeks ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Permanent **Classification**: Administrative Service Officer 4 (PN 28661) **Salary**: $84,061 - 90,595 (Plus 11.5% Super) **Location**:The Adult Mental Health Unit, Building 25, Canberra Hospital **Section**:Mental Health, Justice Health, and Alcohol & Drug Services (MHJHADS) **Closing Date**:**20 May...

  • Senior Service Management Officer

    4 weeks ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    OverviewOne of our Federal Government clients is looking for Senior Service Management Officer in Canberra.Skills and QualificationsExperience with Crestron control and digital media, Q-SYS audio DSP, and Teams room video conferencing would be an advantage.Demonstrated personal integrity whilst achieving results within legislative and policy...

  • APS 6 Senior Communications Officer

    2 weeks ago

    Canberra, ACT, Australia Australian Fisheries Management Authority Full time $80,000 - $120,000 per year

    People, Capability and EngagementOngoing, Full-Time$100,690 to $111,345We are looking for an experienced communications professional who can manage AFMA's websites, SharePoint site and social media channels. In addition, we're looking for someone who can develop content governance processes, documentation and resources and train the AFMA staff in their...