Test Manager, Digital Delivery

**Position Overview**

The Test Manager role requires a resourceful, innovative, and critical thinking across enterprise scale environments and ability to provide testing leadership across multiple programs in a highly regulated and complex environment. A strong background in Superannuation and Insurance systems will be highly advantageous.
- **Strategic Leadership role in Digital Domain of Technology Retirement Solutions business**:
**You Key Responsibilities Will Include**:
**Strategic Focus**:

- Manage and accountable for a Portfolio of programs/projects to ensure successful delivery and taking Business on the journey.
- Must be able to formulate an effective, practical and robust Test Strategy by coordinating with relevant stakeholders considering a highly complex financial services environment.
- Ensure programmes and projects define clear roles and responsibilities for Testing and have access to best practice guidance, methods, templates, and tools.
- Review for efficiencies in process and tools to improve overall quality and efficiency

**Test Management & Project Involvement**:

- Review program/project level business requirements, technical specifications, end-to-end Business Processes, and solution design documents, highlighting any gaps or potential improvements.
- Governance and management of vendor achievement against Service Level Agreements, measuring performance against established metrics, and evaluating third-party operations for quality and adherence to agreed schedule and budget requirements.
- Defect Management activities, including conducting defect triage meetings with business, technology, and interface partners, and agreeing on workarounds for outstanding defects and resolutions.
- Support the project team in leveraging testing tools to improve team productivity and effectiveness (Test Management, Defect Management, Test Automation, Performance Testing).
- Identify required metrics and establish them as goals for the test team.
- Ensure automated testing happens as part of the build process.

**Team Leadership & Culture**:

- Build a high performing team of Testing professionals to deliver a value-add service to the business across all geographies within MUFG RS
- Coach, lead and mentor the team of Testers, delegating work and projects effectively with a focus on developing and enhancing collective skillsets.
- Foster a collaborative and inclusive environment where Testers are empowered to innovate and drive results aligned with both local and global business objectives.
- Facilitate the development, implementation, and adherence to testing department standards in partnership with other test team leadership.
- Look for and promote a culture of continuous improvement within the team
- Identify areas of improvement within the program and establish a continuous improvement process.

**Governance & Risk**:

- Governance of Quality Assurance across the full spectrum of the SDLC, including Unit, ST, SIT, E2E, Regression, Business (UAT), PVT.
- Ability to assess risks from a business perspective, identifying and recording specific risks, and communicating them to the appropriate project stakeholders and business management team.
- Review and sign-off of testing artefacts (Test Plans and Test Summary Reports), liaising with respective project team members (Development teams, Test teams, Business, Solution Designers, Architects, IT, PMs, and other stakeholders).Promote a risk management culture, and limit risk exposure to MUFG Retirement Solutions with strategies to mitigate risk.

**About You and Your Skills**
- Minimum 10+ years in a test management position in complex E2E integrated financial platform with digital self service solutions (web portals, iOS and Android mobile apps, APIs and web services)
- Demonstrate strong thought leadership, strategic thinking and effective communication in driving and uplifting Quality through all stages of the SDLC - and within the Test practice.
- Extensive experience in building process, practices and test team in distributed delivery model.
- Experience in CI/CD pipeline and tools such as Azure Devops and accessibility testing (WCAG) exp highly desirable.
- Hands-on experience managing automation testers and teams in multiple locations, time zones and diverse backgrounds.
- Hands on experience in improving Testing & QA capabilities with a strong awareness of industry developments and best practice.
- Experience in managing a multi-vendor engagement

**Preferred Skills and Qualifications**
- Excellent communication and stakeholder management skills
- Strong commercial / business acumen.
- Experience delivering via Agile methodology, using JIRA and Confluence or similar tools.
- Tertiary qualifications in Information Technology, Business or a related discipline.
- Certification in Domain/Testing/Delivery methodology like ISTQB, Agile, ASFA
- Capable of managing high pressure, competing demands and short timelines, with the willingness to be flexible.