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Wa Workers Compensation Case Manager

2 weeks ago

Perth, Australia Guild Group Full time

Job Number:
493666

Work type:
Full Time Permanent

**Location**:
Perth (CBD)

Categories:
Workers Compensation

WA Workers Compensation Case Manager

Full-time Permanent | Hybrid Role

**Who are we?**

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

**The Role**:
Reporting to the Underwritten States Team Leader, the Case Manager will be responsible for providing exceptional service to clients, accurate and timely information on Workers Compensation claims processing and administration, complying with legislation. You will play a key role in managing claims and injuries efficiently, focusing on enabling a safe and sustainable return to work for injured workers. You’ll be working on behalf of childcare centres, pharmacies, vets and allied health industries.

**Key Responsibilities**:

- Process claims and payments, ensuring compliance with scheduled fees and awards
- Undertake requirements for injury management and review/approve payments
- Determine liability on new and continuing claims, issue notices/correspondence to employers and injured workers
- Liaise with stakeholders on return-to-work procedures, organise medical examinations and investigations
- Refer claimants to rehabilitation services
- Handle general queries, support regional office activities, and ensure regulatory compliance
- Participate in Workers' Compensation meetings and forums, attend rehabilitation or medical case conferences

**About You**:

- Experience in a similar claims role within the WA Workers Compensation industry
- Good knowledge of general insurance claims
- Dedicated to meeting stakeholder expectations with a "client-first" approach
- Excellent written and verbal communication skills, with exceptional attention to detail
- Proficient in using Microsoft Office suite (experience with Guidewire is an advantage)
- A team player who thrives in a supportive and collaborative environment

**What We Offer**:

- Hybrid working arrangement (2 days in office, 3 days from home)
- Paid parental leave for eligible staff
- An extra day of paid leave in addition to annual leave entitlements
- Enhanced long-service leave
- Staff discounts and offers with leading retailers
- Innovative Employee Assistance Programme
- Wellbeing initiatives

Join our friendly, supportive, and engaged WA team with a strong sense of camaraderie and expertise. You’ll work alongside colleagues from all parts of the insurance business.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

**Advertised**: 04 Feb 2025 W. Australia Standard Time
**Applications close**: 18 Feb 2025 W. Australia Standard Time